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Support Forum

Community help with common questions, setup, and troubleshooting.

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Support conversations, community news, and updates on Discord.

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Submit a Ticket

Private help with your account, payments, refunds, or sensitive concerns.

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Help Articles

Answers to common account and purchase questions.

Add an alternative account contact

Account access for a trusted contact, with permissions you control.

Delete your account

Permanent account deletion and what happens to your information.

Change your password

A new password for your account when you are already signed in.

Choose your notifications

Email, on-site, and push notifications for the activity that matters to you.

Download your personal data

A downloadable copy of the personal information held on your account.

Change your username

Your public display name on your profile and posts.

Change your email address

The email address used for your account and its confirmation messages.

Remove a saved payment method

Saved cards and other payment methods you no longer want on your account.

Manage attachment storage

Attachment storage limits and space taken up by old uploads.

Does Codefling sell my personal data?

Codefling does not sell, trade, or rent your personal data.

Choose a payment method

Payment options available for your purchase at checkout.

Gift a file to another member

A paid file as a gift for another member.

Buy a gift card

Gift cards delivered by email or printed to give in person.

Submit a file

Your first file listing, from submission requirements to the files customers receive.

Format a file description with Markdown

Headings, lists, code examples, and callouts for your product description.

Add documentation to your file

Setup guides, configuration examples, and instructions for your file.

Enable purchases on a disabled file

Purchases disabled on a file you own.

Create a file bundle

Several of your files sold together for one bundle price.

Preview a map or prefab

Explore a map or prefab before choosing it for your server.

Move around a 3D preview

Movement, map, and display controls for a 3D preview.

A map or prefab preview is unavailable

A missing preview, loading error, or slow 3D view.

Put several files on sale

Discounts across several of your files during the same sale.

Enable or disable a file’s 3D preview

3D preview access for a file you author or co-author.

Feature a file

Paid promotion for your file listing.

Set preview defaults and points of interest

Starting views, welcome messages, and points of interest for your previews.

Prepare maps and prefabs for previews

Map and prefab uploads for your listing’s previews.

Put one file on sale

A temporary discount on an individual file.

Add co-authors to a file

Co-authors and their shares of a file’s creator revenue.

Grant a purchase manually

File access granted to a member without a checkout purchase.

Understand co-author revenue shares

Co-author percentages divide the creator revenue for a file.

Ask a file author for support

Help from the author with installation, errors, or a file that is not working as expected.

Find a file’s documentation

Installation steps, configuration examples, and other instructions from a file’s author.

Understand your file warranty

Coverage is six months from purchase, or 30 months if Codefling+ was active when you bought the file.

Find a missing paid purchase

A completed payment but no purchase or download access on your account.

Get help when you cannot sign in

Account recovery when your password, email, or usual sign-in method no longer works.

Sign in with Steam

Steam sign-in, account linking, and your Steam profile photo.

Report duplicate or unauthorized charges

Payments charged more than once or made without your permission.

Report a security concern

Suspected malware, a compromised account, or another sensitive security concern.

A gift went to the wrong member

A file gift sent to the wrong account.

Redeem a gift card or find its code

Gift-card redemption and missing gift-card codes.

What to include in file support

The versions, errors, and other details a file author needs to investigate a problem.

File support is closed or unavailable

An unresolved file problem when the support request is closed or the author’s support is inaccessible.

Read and reply to your support ticket

Your tickets, staff replies, and updates about an ongoing issue.

Why an existing ticket opens instead

One conversation for the same file while its ticket is open or has an unread response.

Codefling+ and warranty coverage

Codefling+ coverage depends on whether it was active when you purchased the file.

An approved refund has not arrived

A refund that has been approved but has not appeared in your payment account.

Bought the wrong file or changed your mind

Refund questions after buying the wrong file or changing your mind.

Understand file review and curation

File review badges, curation status, and the limits of a review.

Request creator earnings

Creator earnings available for withdrawal and questions about a payout.

Make file license terms clear

Clear terms for how customers may use your file.

Cookies and sign-in problems

Blocking essential cookies can prevent sign-in or checkout from working.

Find an invoice

Purchase invoices, order details, and payment status.

Manage a renewing purchase

Renewals and cancellations for a purchase or subscription.

Check a plugin’s compiler status

Main and Staging compiler results for the plugins you use.

Review compiler failures and alerts

Compile errors and compatibility alerts for your plugins.

Create or update a file branch

Staging and Beta versions alongside your Main release.

A branch did not move to Main

A branch that has not moved to Main on its expected release date.

Download Main, Staging, or Beta

Choose the right version of a file for your server.

Schedule a file update

A file update scheduled for a future release date.

Choose the license shown on your file

The license displayed on your file listing.

Create and maintain license templates

Reusable license terms for your files, with approval status and version history.

Use your Files Dashboard

Sales, earnings, refunds, and performance reports for your files.

Set up automatic withdrawals

Regular withdrawals of your creator earnings.

Create and send a customer invoice

Invoices for files, services, and agreed custom work.

Reuse and follow up on invoices

Invoice templates, payment reminders, and unpaid orders.

View an invoice from a creator

Charges, terms, and payment for an invoice sent by a creator.

Create a discount coupon

Discount codes for your files, with eligibility rules and usage limits.

Use a coupon code

Discount codes for files in your cart.

Respond to customer price alerts

Customer target prices and potential offers for your files.

Track a price and manage alerts

Price history and notifications when a file reaches your target price.

Use and share your wishlist

Files you want to buy later, in a private or shareable wishlist.

Find downloads and available updates

Your files, available updates, and quick access to downloads and support.

Organize files into collections

Collections for keeping related files together and sharing them.

Find files with category filters

Files that fit your budget, server setup, or map requirements.

List file dependencies

Required files and optional integrations for your product.

Reorder file screenshots

The order of your listing’s screenshots and its primary image.

Create or refresh an app access token

Access tokens for integrations that connect to your account.

Promote a file with a reel

Short video reels featuring files you author or co-author.

Publish a service listing

A listing for the custom work and services you offer.

Contact a service provider

A provider’s services, contact details, and questions about custom work.

Refund a customer from your file purchases

Full or partial customer refunds paid as account credit from your creator balance.

Manage a customer’s file access

Customer purchase records and access for manually granted purchases.

Find file versions awaiting approval

Your submitted file versions that are still waiting for approval.

About Us

Codefling is the largest marketplace for plugins, maps, tools, and more, making it easy for customers to discover new content and for creators to monetize their work.

Downloads
3.2m
Total downloads
Customers
12.2k
Customers served
Files Sold
173.7k
Total sales
Payments
3.8m
Processed total
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