Submit a Ticket
Private help with your account, payments, refunds, or sensitive concerns.
Submit TicketHelp Articles
Answers to common account and purchase questions.
Add an alternative account contact
Account access for a trusted contact, with permissions you control.
Delete your account
Permanent account deletion and what happens to your information.
Change your password
A new password for your account when you are already signed in.
Choose your notifications
Email, on-site, and push notifications for the activity that matters to you.
Download your personal data
A downloadable copy of the personal information held on your account.
Change your username
Your public display name on your profile and posts.
Change your email address
The email address used for your account and its confirmation messages.
Remove a saved payment method
Saved cards and other payment methods you no longer want on your account.
Manage attachment storage
Attachment storage limits and space taken up by old uploads.
Does Codefling sell my personal data?
Codefling does not sell, trade, or rent your personal data.
Choose a payment method
Payment options available for your purchase at checkout.
Gift a file to another member
A paid file as a gift for another member.
Buy a gift card
Gift cards delivered by email or printed to give in person.
Submit a file
Your first file listing, from submission requirements to the files customers receive.
Enable purchases on a disabled file
Restoring purchases on a file you own, including support and update requirements.
Create a file bundle
Several of your files sold together for one bundle price.
Put several files on sale
Discounts across several of your files during the same sale.
Feature a file
Paid promotion for your file listing.
Put one file on sale
A temporary discount on an individual file.
Add co-authors to a file
Co-authors and their shares of a file’s creator revenue.
Grant a purchase manually
File access granted to a member without a checkout purchase.
Understand co-author revenue shares
Co-author percentages divide the creator revenue for a file.
Ask a file author for support
Help from the author with installation, errors, or a file that is not working as expected.
Understand your file warranty
Coverage is six months from purchase, or 30 months if Codefling+ was active when you bought the file.
Find a missing paid purchase
A completed payment but no purchase or download access on your account.
Get help when you cannot sign in
Account recovery when your password, email, or usual sign-in method no longer works.
Report duplicate or unauthorized charges
Payments charged more than once or made without your permission.
Report a security concern
Suspected malware, a compromised account, or another sensitive security concern.
A gift went to the wrong member
A file gift sent to the wrong account.
Redeem a gift card or find its code
Gift-card redemption and missing gift-card codes.
What to include in file support
The versions, errors, and other details a file author needs to investigate a problem.
File support is closed or unavailable
An unresolved file problem when the support request is closed or the author’s support is inaccessible.
Read and reply to your support ticket
Your existing tickets, staff replies, and updates about the same issue.
Why an existing ticket opens instead
One conversation for the same file while its ticket is open or has an unread response.
Codefling+ and warranty coverage
Codefling+ coverage depends on whether it was active when you purchased the file.
An approved refund has not arrived
A refund that has been approved but has not appeared in your payment account.
Bought the wrong file or changed your mind
Refund questions after buying the wrong file or changing your mind.
Understand file review and curation
File review badges, curation status, and the limits of a review.
Request creator earnings
Creator earnings available for withdrawal and questions about a payout.
Make file license terms clear
Clear terms for how customers may use your file.
Cookies and sign-in problems
Blocking essential cookies can prevent sign-in or checkout from working.
Find an invoice
Purchase invoices, order details, and payment status.
Manage a renewing purchase
Renewal options for an existing purchase or subscription.
Check a plugin’s compiler status
Compiler results for a plugin, including separate Main and Staging tests.
Review compiler failures and alerts
Compile errors and alerts for your plugins on Main and Staging.
Create or update a file branch
Separate Staging and Beta versions alongside your public Main release.
A branch did not move to Main
A delayed or blocked branch release, including conflicts with Main or scheduled updates.
Download Main, Staging, or Beta
The differences between a file’s Main, Staging, and Beta downloads.
Schedule a file update
File updates with a future release date and optional early downloads.
Choose the license shown on your file
The license displayed on your file listing.
Create and maintain license templates
Reusable license terms for your files, with approval status and version history.
Use your Files Dashboard
Sales, revenue, refunds, and performance reports for your files.
Set up automatic withdrawals
Scheduled creator withdrawals and a balance you can keep in your account.
Create and send a customer invoice
Custom invoices for a customer’s files, services, or other agreed work.
Reuse and follow up on invoices
Reusable invoices, payment reminders, and unpaid customer orders.
View an invoice from a creator
An invoice from a creator, including its charges, terms, and payment options.
Create a discount coupon
Discount codes for your files, with eligibility rules and usage limits.
Use a coupon code
File discounts and coupon codes that are not being accepted.
Respond to customer price alerts
Customer target prices and potential offers for your files.
Track a price and manage alerts
Price history and notifications when a file reaches your target price.
Use and share your wishlist
Files you want to buy later, in a private or shareable wishlist.
Find downloads and available updates
Your purchased and previously downloaded files, plus available updates.
Organize files into collections
Private or shared collections of file links.
List file dependencies
Required files and optional integrations for your product.
Reorder file screenshots
The order of your listing’s screenshots and its primary image.
Create or refresh an app access token
Access tokens for integrations that connect to your account.
Promote a file with a reel
Short video reels featuring files you author or co-author.
Publish a service listing
A listing for the custom work and services you offer.
Contact a service provider
A provider’s services, contact details, and questions about custom work.
Refund a customer from your file purchases
Full or partial customer refunds paid as account credit from your creator balance.
Manage a customer’s file access
Customer purchase records and access for manually granted purchases.
Find file versions awaiting approval
Your submitted file versions that are still waiting for approval.