Submit a Ticket
Private help with your account, payments, refunds, or sensitive concerns.
Submit TicketHelp Articles
Answers to common account and purchase questions.
Add an alternative account contact
Account access for a trusted contact, with permissions you control.
Delete your account
Permanent account deletion and what happens to your information.
Change your password
A new password for your account when you are already signed in.
Set up two-factor authentication
Extra protection for your account with a verification code from your phone.
Choose your notifications
Email, on-site, and push notifications for the activity that matters to you.
Follow file updates and creators
Notifications about files and creators you want to keep up with.
Download your personal data
A downloadable copy of the personal information held on your account.
Change your username
Your public display name on your profile and posts.
Change your email address
The email address used for your account and its confirmation messages.
Confirm your email address
Account confirmation after registration or a change of email address.
Remove a saved payment method
Saved cards and other payment methods you no longer want on your account.
Manage attachment storage
Attachment storage limits and space taken up by old uploads.
Does Codefling sell my personal data?
Codefling does not sell, trade, or rent your personal data.
Choose a payment method
Payment options available for your purchase at checkout.
Gift a file to another member
A paid file as a gift for another member.
Buy a gift card
Gift cards delivered by email or printed to give in person.
Submit a file
Your first file listing, from submission requirements to the files customers receive.
Format a file description with Markdown
Headings, lists, code examples, and callouts for your product description.
Add documentation to your file
Setup guides, configuration examples, and instructions for your file.
Enable purchases on a disabled file
Purchases disabled on a file you own.
Create a file bundle
Several of your files sold together for one bundle price.
Preview a map or prefab
Explore a map or prefab before choosing it for your server.
Move around a 3D preview
Movement, map, and display controls for a 3D preview.
A map or prefab preview is unavailable
A missing preview, loading error, or slow 3D view.
Put several files on sale
A temporary discount across several of your paid files.
Enable or disable a file’s 3D preview
3D preview access for a file you author or co-author.
Feature a file
Paid promotion for your file listing.
Set preview defaults and points of interest
Starting views, welcome messages, and points of interest for your previews.
Prepare maps and prefabs for previews
Map and prefab uploads for your listing’s previews.
Put one file on sale
A temporary discount on one of your files.
Change a file’s regular price
The regular price customers pay outside a sale.
Include your files in platform sale events
Discounts for your files during platform sales and holiday events.
Add co-authors to a file
Co-authors and their shares of a file’s creator revenue.
Grant a purchase manually
File access granted to a member without a checkout purchase.
Understand co-author revenue shares
Co-author percentages divide the creator revenue for a file.
Ask a file author for support
Help from the author with installation, errors, or a file that is not working as expected.
Manage support requests for your files
Customer questions and bug reports for files you manage.
Check a file’s required dependencies
Other files needed for installation and optional integrations to consider before buying.
Find a file’s documentation
Installation steps, configuration examples, and other instructions from a file’s author.
Understand your file warranty
Coverage is six months from purchase, or 30 months if Codefling+ was active when you bought the file.
Find a missing paid purchase
A completed payment but no purchase or download access on your account.
Get help when you cannot sign in
A password, email, or sign-in method that no longer gives you access to your account.
Recover access when two-factor authentication fails
Rejected verification codes, a lost phone, or an authenticator you can no longer open.
Sign in with Steam
Steam sign-in, account linking, and your Steam profile photo.
Sign in with Discord
Discord sign-in and linking Discord to your existing account.
Change or disconnect a linked sign-in account
A different Discord or Steam account, or a connection you no longer want to use.
Report duplicate or unauthorized charges
Payments charged more than once or made without your permission.
Report a security concern
Suspected malware, a compromised account, or another sensitive security concern.
Review devices signed in to your account
Recent sign-ins and devices that should no longer have access to your account.
A gift went to the wrong member
A file gift sent to the wrong account.
Redeem a gift card or find its code
Gift-card redemption and missing gift-card codes.
What to include in file support
The versions, errors, and other details a file author needs to investigate a problem.
File support is closed or unavailable
An unresolved file problem when the support request is closed or the author’s support is inaccessible.
Read and reply to your support ticket
Your tickets, staff replies, and updates about an ongoing issue.
Why an existing ticket opens instead
One conversation for the same file while its ticket is open or has an unread response.
Codefling+ and warranty coverage
Codefling+ coverage depends on whether it was active when you purchased the file.
An approved refund has not arrived
A refund that has been approved but has not appeared in your payment account.
Bought the wrong file or changed your mind
Refund questions after buying the wrong file or changing your mind.
Understand file review and curation
File review badges, curation status, and the limits of a review.
Request creator earnings
Creator earnings available for withdrawal and questions about a payout.
Make file license terms clear
Clear terms for how customers may use your file.
Cookies and sign-in problems
Blocking essential cookies can prevent sign-in or checkout from working.
Find an invoice
Purchase invoices, order details, and payment status.
Manage a renewing purchase
Renewals and cancellations for a purchase or subscription.
Check a plugin’s compiler status
Main and Staging compiler results for the plugins you use.
Review compiler failures and alerts
Compile errors and compatibility alerts for your plugins.
Create or update a file branch
Staging and Beta versions alongside your Main release.
A branch did not move to Main
A branch that has not moved to Main on its expected release date.
Download Main, Staging, or Beta
Choose the right version of a file for your server.
Schedule a file update
A file update scheduled for a future release date.
Choose the license shown on your file
The license displayed on your file listing.
Create and maintain license templates
Reusable license terms for your files, with approval status and version history.
Use your Files Dashboard
Sales, earnings, refunds, and performance reports for your files.
Set up automatic withdrawals
Regular withdrawals of your creator earnings.
Create and send a customer invoice
Invoices for files, services, and agreed custom work.
Reuse and follow up on invoices
Invoice templates, payment reminders, and unpaid orders.
View an invoice from a creator
Charges, terms, and payment for an invoice sent by a creator.
Create a discount coupon
Discount codes for your paid files, with dates and limits you choose.
Manage coupon usage and expiry
Coupon activity, remaining uses, expiry dates, and codes you want to stop sharing.
Use a coupon code
Discount codes for files in your cart.
Respond to customer price alerts
Customer target prices and potential offers for your files.
Track a price and manage alerts
Price history and notifications when a file reaches your target price.
Use and share your wishlist
Files you want to buy later, in a private or shareable wishlist.
Find downloads and available updates
Your files, available updates, and quick access to downloads and support.
Organize files into collections
Collections for keeping related files together and sharing them.
Find files with category filters
Files that fit your budget, server setup, or map requirements.
List file dependencies
Required files and optional integrations for your product.
Fix a missing or broken dependency link
A dependency that is missing, cannot be checked, or points to the wrong file.
Review dependency requests from other creators
Requests from creators whose files require or integrate with yours.
Reorder file screenshots
The order of your listing’s screenshots and its primary image.
Create or refresh an app access token
Access tokens for integrations that connect to your account.
Promote a file with a reel
Short video reels featuring files you author or co-author.
Publish a service listing
A listing for the custom work and services you offer.
Contact a service provider
A provider’s services, contact details, and questions about custom work.
Refund a customer from your file purchases
Full or partial customer refunds paid as account credit from your creator balance.
Manage a customer’s file access
Customer purchase records and access for manually granted purchases.
Find file versions awaiting approval
Your submitted file versions that are still waiting for approval.
