Customer questions and bug reports for files you manage.

Find a request

1. Open Support Dashboard.
2. Start with Open requests. Switch to Closed requests or All requests to find an older conversation.
3. Open the full page from the popup for filters by file, status, version, or Fixed In.
4. Open a request, read the customer’s details, and reply in the same conversation.

Update a request

Use the request’s actions to change its status, set Fixed In, or change whether it is private. Keep the status current so open requests reflect work still needed.

Update several requests

Select the requests in the dashboard and choose Change status / fixed in, Make private, or Make public. Use Leave unchanged for fields you do not want to change. Bulk updates accept up to 100 requests.

Only versions shared by every selected file appear in a bulk Fixed In update. Making a request public also makes its replies visible to members who can view that support area.

Related help

• Add documentation for common questions
• Restore purchases on a disabled file
• Refund a customer