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Why an existing ticket opens instead

Step-by-step guidance for your Codefling account and purchases.

Refunds & Warranty

Refund eligibility, purchase coverage, and unresolved file problems.

Why an existing ticket opens instead

One conversation for the same file while its ticket is open or has an unread response.

What to do

  1. Read the existing conversation.
  2. Add new information there if the issue is still unresolved.

Good to know

This keeps the purchase history and staff replies together instead of creating duplicate refund requests.

Related help

Need more help?

Continue with this issue if these steps did not resolve it.

Continue with this issue Browse more articles

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