Read and reply to your support ticket
Your tickets, staff replies, and updates about an ongoing issue.
Read or reply
- Open the support bubble or Ticket history.
- Select a ticket to read the conversation.
- Click the reply box, write your update, and submit it. New replies appear while the ticket is open.
Ticket statuses
- Pending: our team needs to respond.
- Staff Response: we’re waiting for your reply.
- On Hold: our team is still working on the issue. You don’t need to reply unless you have something to add.
- Closed: the conversation has ended. Reply in the same ticket if you still need help.
Notifications
Staff replies appear in your notifications and the support bubble. Check Notification Settings to choose how you receive them.
Tickets waiting for your reply close after a period of inactivity.