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Read and reply to your support ticket

Step-by-step guidance for your Codefling account and purchases.

Product Support

Installation, errors, compatibility, and help from file authors.

Read and reply to your support ticket

Your existing tickets, staff replies, and updates about the same issue.

What to do

  1. Open the support bubble to see pending or unread tickets.
  2. Select the ticket name to read the conversation.
  3. Open the reply editor, enter your update, and submit it.

Good to know

Pending means staff need to respond. Staff Response means a staff member has replied. Tickets awaiting your reply close after the inactivity period configured by Codefling. Read staff replies before opening another request.

Need more help?

Continue with this issue if these steps did not resolve it.

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