Product Support

Follow file updates and creators

Notifications about files and creators you want to keep up with.

Preview a map or prefab

Explore a map or prefab before choosing it for your server.

Move around a 3D preview

Movement, map, and display controls for a 3D preview.

A map or prefab preview is unavailable

A missing preview, loading error, or slow 3D view.

Ask a file author for support

Help from the author with installation, errors, or a file that is not working as expected.

Check a file’s required dependencies

Other files needed for installation and optional integrations to consider before buying.

Find a file’s documentation

Installation steps, configuration examples, and other instructions from a file’s author.

What to include in file support

The versions, errors, and other details a file author needs to investigate a problem.

File support is closed or unavailable

An unresolved file problem when the support request is closed or the author’s support is inaccessible.

Read and reply to your support ticket

Your tickets, staff replies, and updates about an ongoing issue.

Check a plugin’s compiler status

Main and Staging compiler results for the plugins you use.

Download Main, Staging, or Beta

Choose the right version of a file for your server.

Find downloads and available updates

Your files, available updates, and quick access to downloads and support.

Organize files into collections

Collections for keeping related files together and sharing them.

Find files with category filters

Files that fit your budget, server setup, or map requirements.

Contact a service provider

A provider’s services, contact details, and questions about custom work.