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What to include in file support

Step-by-step guidance for your Codefling account and purchases.

Product Support

Installation, errors, compatibility, and help from file authors.

What to include in file support

The versions, errors, and other details a file author needs to investigate a problem.

What to do

  1. Include the file name and version, plus your relevant server or framework version.
  2. Describe what you expected and what happened instead.
  3. List the steps that trigger the issue and what you have already tried.
  4. Add relevant error messages or screenshots, with secrets removed.

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