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Everything posted by Death
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Submit a support request here: https://codefling.com/discord-bots/discord-pop-bot?tab=support
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This is actually one of the benefits to renewals, if used correctly. Instead of charging upfront for years of support and updates, you would be able to split this cost over many months or years, and for whatever reason the author abandons the file you can simply stop renewing. This would still save you money overpaying for it upfront and just being out the entire cost. Renewals are not charged automatically. So it's not something you'd renew all the time. It just asks you to renew before downloading the latest version. You would retain access to the version you originally subscribed for. Another thing to clarify is, if you purchase a file and a renewal is added afterwards, you still have a perpetual license and don't have to renew. We have many safe guards in place to avoid abuse. Also, if you want to avoid this scenario consider Codefling+ for that 2 year warranty. You either get a working file or a full refund if this ever happens.
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There have always been renewals. It's just not commonly used because the majority of files charge the cost upfront instead of letting you spread it over a period of time. If used correctly, renewals are a fantastic way to keep initial costs down. But if used incorrectly, they would turn people off from buying your file. I imagine you're here because of Drug Deals, and this would be the way you don't do renewals. But it's better to let them make the mistake on their own and learn from it instead of trying to force them to use a specific pricing structure. Chances are that renewal is going to go away once they see all the pushback from it. It's important to note that renewals are not really subscriptions. You don't have to renew and still maintain access to the version you initially purchased. This is just a way for developers to charge for updates rather than force someone to pay a lump sum right out of the gate. Again, it's to reduce the cost of entry, not add an idiot tax. If authors use it in that manner, then they'll get called out, which is exactly what's happening. We'd rather not remove renewals just because a handful of people use them incorrectly. It's a very valuable feature and opens the door for more SAAS to be integrated directly into Codefling. Of course, if we ever start shifting into SAAS primarily for plugins, then I wouldn't hesitate to remove the feature to maintain the integrity of the platform.
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Changed Status from Pending to Work in Progress
- 1 reply
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- 1
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Plugin not working - Developer not responding - Request for Refund
Death replied to Basti Ell's topic in Site Support
As a one-time courtesy, we've issued a refund due to the author's lack of response. Keep in mind we only have a 6-month window to bypass the author's approval to issue refunds. Beyond that, it's a total loss and isn't something we can do often. Without this sounding like an advertisement, if you want to avoid the headache of this going forward consider getting Codefling+ and get a 2-year warranty on all files purchased. You will either have a working file, or a full refund. https://codefling.com/subscriptions/ -
The option to cancel is removed temporarily, but even if it were there you can't cancel payouts that are processing (the orange ones.) If it gets stuck orange for more than a few minutes (max 5 minutes) it means we received a successful transaction in the API but PayPal ultimately refused the payout. The most common reasons for a payout being refused by PayPal are account limitations or sanctions affecting the country the PayPal account was registered in. In any case, please reach out to us so we can help resolve this for you. https://codefling.com/help
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Refund has been issued.
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Changed Status from Pending to Closed
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This file is no longer supported. If you would like a refund just let me know!
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Changed Status from Pending to Closed
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This file is no longer supported. If you would like a refund just let me know!
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Changed Status from Pending to Closed
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This file is no longer supported. If you would like a refund, just let me know!
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Changed Status from Pending to Closed
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- 29 comments
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- #jtedal
- #mad mappers
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Changed Status from Pending to Not a Bug
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In the next update, I'll see about adding an option just for entities.
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- 196 comments
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- 1
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- #rust plugin
- #custom rust plugin
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(and 2 more)
Tagged with:
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Changed Status from Pending to Closed
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Changed Status from Pending to Closed