Death

First, let me clarify a few things to eliminate any confusion: 2-year warranty - This is not something you have to worry about. This is out of our pocket and is something we'll handle on our end. 6-month SLA - Unlike the warranty, this starts at the time the file was submitted, not when a customer purchases. This is just a formality to allow us to issue refunds on your behalf if your file becomes broken and you're MIA (inactive for several months, not responding to our communications). This doesn't mean that once you're gone for x amount of time, we'll refund or take over your file. In fact the SLA is not long enough to realistically qualify for SLA due to inactivity. I hope this puts it in perspective for you. Invoking SLA- If the file becomes broken or support requests become ignored and you're unreachable, we may opt to issue that customer a refund. This is not something new. We've done this from day 1, it's just now in writing. This rarely happens, just so you know. Conclusion - Despite the scary language in these terms, it's just there to eliminate legal liability. Everything mentioned is things we've always done to ensure a positive outcome for all parties. Your IP is safe, just as it always has been.

Since 2020, creators from all corners of Azeroth the world have uploaded their content, which has been enjoyed by thousands of servers. It was always the expectation that creators would provide updates and support for their files as long as possible, and for the most part, there's not been much of an issue. With now over 700 creators, it's become more common to see creators go MIA or flat-out discontinue files for whatever reason. While there are certainly valid reasons to discontinue a file, we want to ensure it's done so correctly and not in a manner to deceive or defraud customers. Because of this, we've implemented a 6-month minimum expectation to provide ongoing support and updates from the date of publishing on files uploaded to our platform. This gives Codefling the ability to refund on behalf of the creator in the event they become MIA and ensures that if a file needs to be discontinued, they must either find an active maintainer or issue refunds to customers. We've also granted Codefling a non-exclusive, perpetual, transferable license on all files uploaded. This allows us to maintain or assign a maintainer for abandoned files to reduce the amount of abandonware and protect our customers' investment. This also allows us to step in for creators in the event of emergencies where they cannot maintain their files for a temporary amount of time. This new policy change won't change much. It's more of a formality, so we have something solid into writing in the event it happens, though it's pretty rare. These new terms expand the scope of expectations for both customers and creators to ensure everything runs smoothly for years to come. You can find these new policies here: https://codefling.com/creator 2 Year Warranty For those seeking no compromises and who want to ensure their investment is protected for years to come, we've added a 2-year warranty on all purchases made with an active Codefling+ subscription. Files purchased with this subscription will be guaranteed for 2 years for both support and updates. If you purchase a file from the author that's still within its 6-month SLA period, the warranty will begin after that period. In the event a file becomes abandoned or discontinued, Codefling will attempt to maintain or find a maintainer for the file. If this is not possible, we will issue a refund for the original purchase price into account credit. No hoops or hassles. If your subscription expires, purchases made while active will still be under warranty until it expires. However, we've added a few additional perks to ensure you get value out of the subscription even when not purchasing files! You'll see the option at checkout if you're interested in the subscription, or you can get it here: https://codefling.com/subscriptions. To view the fine print, have a look at https://codefling.com/warranty and if you have any questions or feedback for us, please comment below!

If it was a paid file, you'd still see it in purchases and be able to download it. For free content, the author can take it down as they please. That being said, the content within the file's page naturally becomes obsolete if you can't download the file anymore. It would be pointless to archive it.

We had this before, but it was primarily used for support. We've opted just to use discussion because even there, people try to use it for support, and it's much easier for authors to have a single tab for a catch-all than having 2 tabs that users use at random.

It looks like our team has already disabled sales on the file, so we don't have to worry about anyone else purchasing it. As for the refund, we need to give the author a bit more time to respond. I'll ping them here as well to hopefully expedite a resolution or approve your refund request. @Billy Joe

Please submit a support request: https://codefling.com/plugins/custom-explosive-weapons?tab=support

What plugin is that? Could you link to its page?

It's been sorted.

Create a support request here: https://codefling.com/plugins/convoy-reforged?tab=support

Submit a support request here: https://codefling.com/plugins/barges

No, I'm shitting all over your evident personal affliction with our review process. I appreciate the feedback, but that's not what you're doing here. You're trying to contradict anyone who speaks positively about something you dislike. You're now having a spitting match with someone who is likely in the top 10% of users with the most reviews and telling them they're least qualified to have an opinion on them lol

Someone with 22 reviews will have much more insight into the process than most people. I don't get your fixation on negative reviews. You're assuming everyone is going to have a bad experience, but that's just not the case. You can argue about how you think reviews should be all you want, but it's not going to change anything. Our system works and is favored by both customers and creators. We even did a poll where the entire community voted in favor of our current system. As I said before, you're going to find yourself in the minority here.

This doesn't make any sense. If, for example, we capped the fee to 30 cents for something that costs $1, we'd lose money? PayPal transaction fee alone is 0.49 cents

The issue was resolved via live chat.

https://codefling.com/?do=bulkSale

@Bubbafett Ah yeah I was way off. Not sure what's wrong with that one but thanks for bringing it to our attention.

They are suggestions. So make a suggestion in the appropriate channel as mentioned numerous times. This has nothing to do with your rating but the fact that's the premise of the review. It's not that complicated. We aren't going to let you abuse reviews to facilitate feature requests. Correct, you cannot leave a review based on a suggestion or support issue for which you made no effort to reach out to the author for. So I ask again, why would you rather leave a bad review about something you'd like to see improved instead of just contacting the author? That doesn't make any sense at all.

Got a screenshot of what you mean? Perhaps I'm referring to the wrong thing

This is planned, but I'm not sure if the count would be separate for the two. I think a better solution is to perhaps show the support request but not allow it to be clickable so you know it exists. I'm not entirely sure how we'd approach that, but I don't really think this is really an issue. Have you encountered this? I'm a bit confused.

By negative or critical, do you mean leaving a review based on a support issue you made no effort to reach out for support on? Why are you generalizing it as just negative and critical reviews? You're being questionably dishonest with your responses. You've cherry-picked things I've said to victimize yourself with and have managed to personally insult me 2 times within the span of an hour. You clearly don't take criticism very well yourself. You still think you're in the right despite the amount of time I've dedicated here, providing you with all the information you need to understand how reviews are moderated. You're choosing to play ignorant, and I don't understand why. The personal attacks end here, or I'll begin enforcing our terms of service.