Death

Please point out these "generic" 5 star reviews. The majority of reviews we receive are 5 stars so that's why you'll almost always see 5 star reviews on the homepage. I'm not sure why your review hasn't been approved yet but @Mals can assist you with that.

I pinged the author in your support request and will do it here to ensure it gets attention. @Iftebinjan

@Iftebinjan

Could you provide the link to the file you're referring to?

For context:

Please have a look at our How to Submit a File guide to get started.

This was my bad. I had removed the only way for our moderators to see pending reviews while I was working on a new portal. It should be approved now or, at the very least, received a message from the team.

The author is no longer active so I've gone ahead and issued a refund into account credit.

The author is no longer active. I've gone ahead and issued a refund into account credit.

@Cobalt Studios

@Cobalt Studios

@Cobalt Studios

@Cobalt Studios

Has been in the works for a few months. Just great timing I suppose

@Raul-Sorin Sorban

@boostypunk What do you mean by moderator exactly?

Could you click refresh to make sure you're still logged in?

@Cobalt Studios

@XAVIER

This is completely different. A private commission vs. soliciting sales of a file that's on the platform off the platform to skirt fees, which is likely the true reason they're asking you to do it in the first place.

Creators directing you to make purchases offsite is actually against our TOS, so please feel free to report them for doing so. Them receiving their money a couple of days earlier is no excuse to risk making such payments.

Sorry, but we do not see the purchase on your account. There's nothing for us to refund here.

You feel that a review saying, "this plugin is shit” should be removed and investigated, but don’t expect the same scrutiny for reviews that say, "this plugin is awesome.” Both types of reviews, if lacking substance, are equally unhelpful. If a review doesn't explain why a plugin is great or bad, neither offers value to someone considering a purchase. Reviews need substance, whether positive or negative, to genuinely help potential customers. You argue against removing reviews for lacking context or substance, but at the same time, you say you're reading reviews to see if people are genuinely happy with their purchase. How would you know if someone is truly satisfied if the review just says something vague like "nice plugin" without any explanation? If reviews lack detail, like simply saying "this plugin is awesome" or "nice plugin," they don't actually tell you whether the purchase was a good experience or if the plugin met their expectations. Without context, reviews become meaningless, whether they're positive or negative. This is why moderation for substance, not just sentiment, is important for ensuring reviews provide value. Genuine doesn’t just mean expressing a feeling, it means providing an honest, informed opinion based on actual experience. A review that truly comes from the heart would have substance, offering details about what made the product great (or not) for the reviewer.

A review isn't sincere just because you wrote it. In fact, the opposite is true, a genuine review should reflect actual experience rather than generic praise without highlighting any real benefits the file offers.

It's hidden under file actions. I'll make a dedicated report button soon.