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Death

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Everything posted by Death

  1. Death
    I do not see an active license for this file on your account. Are you sure you purchased on Codefling?
  2. Death
    Due to a bug with the coupon used the purchase became stuck in the receiving payment stage despite payment being received. This has been corrected, and we apologize for the inconvenience.
  3. Death

    Pending approval

    Death replied to Kaooa's topic in Site Support

    Assuming there are no issues, it shouldn't be much longer. Sorry for the wait!
  4. Death
    Status Processing is after we initiate the payout. If it's stuck in this state it indicates an issue with your PayPal account. It's either limited or cannot accept that much at once. I've canceled the payout on our end and have returned the credits to your account.
  5. Death
    We've recently made some changes that removed the ability to withdraw from non-creator accounts, as it was often abused. I've given you the correct roles now so you can once again withdraw as usual. We're still improving our workflow to ensure in the future you don't have to reach out for these roles.
  6. Death
    Sure thing. I canceled the original order and generated a new one with the correct quantity. The difference was refunded into account credit.
  7. Death
    @Roine intentional?
  8. Death
    A fix has been implemented. Customers who purchased bundles prior to this fix will still not show. I'll be working on a way to get them added soon. Added.
  9. Death
    Orders are named correctly as they contain all orders regardless of whether they are paid or not. For purchases, I agree it could be more specific. I'll think of something.
  10. Death
    Apologize for the late response. We cannot assist with this particular request as it promotes piracy and violates Facepunch's terms of service.
  11. Death
    I know this response is a bit redundant, as your files have already been approved, but I still wanted to add clarity for anyone having the same issue who stumbles upon this thread. Approvals typically take up to 24 hours, depending on the number of files in the queue and how many active curators are reviewing files. It can sometimes take up to a week. If that happens reach out and we'll try and expedite your review.
  12. Death
    Sorry for the lack of response. Are you still having issues with this creator?
  13. Death
    Sorry for the lack of response. I'm sure at this point your file has been approved, but for anyone who stumbles upon this thread wondering the same: Due to a huge influx in submissions, average approval times are longer than expected. We usually try to get files approved within 24 hours, but please bear with us as our team works around the clock to address the queue of pending files. Thank you!
  14. Death
    Sorry for the lack of response. It seems we've already taken care of this. I've double-checked your Discord roles as well, and you're good to go!
  15. Death
    First off, apologize for the lack of response. Now, as for support involving sensitive information, we have a live chat! If you click the bubble at the bottom right of the site, you'll connect directly with us.
  16. Death

    Wishlist

    Death replied to GangstaPichu's topic in Site Support

    Sorry for the lack of response. This has since been improved upon:
  17. Death
    Investigating
  18. Death
    I don't recall the payment method, but for PayPal it should be instant. For all other options, it usually takes 3 business days.
  19. Death
    Refund has been issued @Gusto1420
  20. Death
    Thanks for providing this info. I was able to find the original invoice and have re-issued a license. Sorry for the wait!
  21. Death
    Could you provide the username of the user who gifted it? I need to locate the original invoice so I can see where the credit went.
  22. Death
    I do not see any purchases of this file on your account. If you have a transaction or invoice ID I can look up that would assist us in finding any active purchases that may have been overlooked.
  23. Death
    Be sure to post your services over at https://codefling.com/services/
  24. Death
    More information about ""
    This map is insanely detailed and such a treat to explore.
  25. Death

    Carbon

    Death commented on Carbon Team's file in Carbon

    More information about ""
    Please log out and log back in to refresh your token. That should fix that.
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