dustyhansen

LOL, sorry I didn't see that you edited the post to include links after I had already read it. And I did see one of your TWO comments as I replied to it. So, yes, you are correct, I missed the one comment you made agreeing with someone else's feedback that you are counting as your own. But, whatever, you have written many comments supporting the process that you have submitted many negative reviews through and had them all approved without issue. I'll just agree to that since it is easier than continuing this conversation.

It is feedback, or at least it started that way, until you decided to publicly argue with me for about it. I have only contradicted 2 people that are defending your process that haven't written more than 1 negative review and haven't been subject to your censorship. And yes, again, he has written 23 reviews and only one was edited, so how is he qualified to talk about your censoring of negative reviews when he hasn't been censored? You want me to stop? Then I want an apology for the way I have been treated for providing feedback in a thread asking for feedback. Allow me to remind you of your first response to me: Remember where you replied to my feedback by telling me I was wrong, even though I accurately explained exactly what happens. You have to open support requests and then you get put in a 3-way DM with the creator and a moderator where you have to defend your review. And then later you go on to accuse me of abusing creators using reviews, calling me insane, and a number of other things. How about acknowledging the 150 support tickets I have opened or the 130 discussion posts I have made? Trying to help the community and contributing to the enhancement and bug resolution of the plugins on this site. Where do I rank on your customer list with all my contributions and spend? Or does none of that matter because I wrote four 3-star reviews on plugins that I had feedback on so I must be an abusive customer, even though I did open tickets in all of the reviews I wrote.

What links did you provide? You only have one review that was edited! I go by what I see on the site and I don't see all these reviews that were edited from 1 star to positive that you are talking about. I am aggressive because you are defending their process and you haven't been subject to it. And because you claim to have written tons of negative reviews, which you haven't and because you claimed to have defended the process multiple times, which you didn't. So I am just calling it like I see it.

Again, you wrote 1 negative review. I have 1 negative review that was published as well. I didn't say it was a problem that you updated it. I am saying that you are not in a position to speak on this topic.

Someone with 22 5 star reviews is not going to be affected by your deceptive process as you approve those without issue. My fixation is on negative reviews because those are the ones you are censoring and refusing to publish. Again, you posted a thread asking for feedback and are shitting all over the feedback you get, so not sure why that is. I don't care if it doesn't change anything and of course it is favored by creators, they don't get negative reviews without first getting to adjust their product to prevent the review from getting posted. The "entire community" voted? Sure. Where is this poll that is strictly asking if your current practice of moderating reviews is favored by customers? Any poll that includes creators is automatically worthless since the policy favors them heavily. I don't care if I am in the minority either. Again, you asked for the feedback and I (and others) are giving it. Grow up, listen to the feedback, and decide what to do with it (which is obviously nothing). For you to publicly argue and shame your customers is atrocious.

You have written 22 5-star reviews and 1 4-star review. Only one of your reviews was edited from negative to positive, so you are lying. That is not true, but we have since proven that with the conversation in this thread. But even if that were true, it is still wrong. A review that mentions something broken is still a valid review. Whether you have spent 7 weeks (as you did) trying to get the plugin fixed is irrelevant. BTW, this is your only comment "supporting" the review process on this site, so your MULTIPLE defenses of the review process is also a lie.

Well I am sure your 1 negative review and 4 support requests really back that up.

Yea, you are right. My entire point is invalid and he is right because my review states I lost pop. Regardless of the fact that the zombies may be overpowered for a default config. You are right the whole review is garbage and boy if there were only a way for a developer to reply to a review, wouldn't that be nice? Oh wait... Then the config shouldn't be worded like this dude: "Node spawns": { "Stone Nodes": { "Can spawn from stone nodes": true, "Spawn chance (1-100%)": 10.0

I literally mean negative or critical. Such as the zombies not looking like zombies or being overpowered. These are not "support issues" as they are not bugs or broken issues with the plugin. You say here that we cannot complain about the plugin in a review or make a suggestion in a review unless we have reported it to the developer first? That is ridiculous. You are literally saying you only approve positive reviews about a plugin. I am in the right. I am the customer and nobody else is coming to your defense here saying that your review process is fair and unbiased. You are providing me with information on how YOU have decided reviews should be moderated on this site and I am telling you it is wrong and am doing so in a forum where you asked for feedback to improve your site.

I literally address each of your points! What are you talking about? You are literally stating that you cannot put anything negative/critical in a review that you haven't brought to the developer's attention beforehand, correct?

You are so bogus! How is me reviewing the attire or the loadout that the zombies come with a problem?! It is not mentioning a feature that is not included in the plugin nor is it mentioning a support issue! At this point you are denying my review for being a REVIEW! Why would I open a support request for those 2 things???????????????????????? And for the third thing, it was not addressed by the author? Are you out of your mind? He literally tells me to increase the percentage to spawn more zombies! LIKE I SAY IN THE REVIEW!!!!!!! I am simply saying .10 is not equal to a 10% chance. You are literally proving everyone's point with this example! Thank you! It is 100% clear that you do not like a review that is critical of the author or the plugin. You have obviously been jaded by this in the past as a developer yourself. You have no business running this community or making decisions like this. There is absolutely nothing wrong with that review.

I have opened nearly 150 support tickets and left over 130 discussion comments on this site and before today I have only posted 3 reviews, of which 2 have been approved. And one of these is a 5-star review. I haven't even been subject to your review moderation until this latest review. And that review had 5 support requests before I wrote it and it was still denied. I have spent over $1,800 on your site and never asked for a single refund, even though I have 8 plugins that don't work. I suggest you make this right.

Are you blind? They all have support requests you lying sack of shit. So you call your customers insane now? I'll be sure to escalate this beyond this worthless thread that you started for feedback you clearly don't want to get.

When did I say that? I am an avid user of the Support tab. Earlier I stated that I had submitted 5 support requests before my last review and it was still denied. I am simply saying some people rely on reviews to make purchasing decisions. And I will also state that every plugin I have a bad experience with basically has all 5-star reviews, which is complete BS. There are probably several reviews I am not seeing because of your decision to not show me those reviews as they are currently in "negotiation". I regularly submit feature requests under support tickets (where they get marked as "not bugs" by the way) and in discussion threads where half the time they get ignored. I am not saying that people shouldn't request features through those channels. I am simply saying that mentioning some features that you might reasonably either expect to be present in the plugin or that you find are essential for the plugin to work well in your review is not a problem. Obviously you have some kind of past experience here that is emotionally impacting your response. You are totally contradicting yourself here. Was the light promised? No. But you are calling it a design flaw or shortcoming and saying it could be included in the review. So clearly you feel there are exceptions to your "no missing features in a review" rule. Again, I appreciate your posting this thread asking for feedback, but your seemingly unwillingness to listen to feedback kinda nullifies it. Clearly you are not open to criticism on the topic of how you moderate reviews on this website and clearly there are several people that feel there is a problem.

Couldn't disagree with you more on this reply. Appreciate the dialogue and all that, but you are completely off base here and close to losing a customer. I am fine with you leveraging my review for a positive outcome, but in the meantime the plugin is being sold to other customers without the awareness of the issues and shortcomings that the plugin has and all they see are 5-star reviews that were approved without issue. I would rather have you remove a review that is no longer applicable/accurate after contacting the reviewer to update it, then have you refuse to post an honest and accurate review because you want to censor our reviews, which is essentially what you are doing here. And posting about features the plugin lacks is not forcing them to add them or abusive. I am offended at the accusation actually. If I review a refrigerator and after using it for a month realize that it would be nice if it had a light in the door so I could see when I was dispensing water, there should be nothing wrong with me mentioning that in the review. That is not abusive nor forcing them to add a light. It is letting other customers know that they may want to look for one with a light, because it is a feature that is missing in this product. Or perhaps a light is not important to them and they can buy it anyways. I agree that mentioning some missing features would be bogus, but if you say hey this raid protection plugin doesn't include offline raid protection or this kill feed plugin doesn't post when players die by drowning shouldn't be an issue.

I found it after some digging: https://codefling.com/refunds/

Also, I would like you to have a refund policy posted clearly on the website and a process for requesting said refund. I have 4 plugins I have bought that are no longer being sold because they just stopped working and another 4 that I could never get to work correctly and gave up on dealing with the dev, for example. Are these covered in any way? Are there any guarantees when I buy a plugin? Or is everything sold as-is?

The fact that negative reviews require additional moderation and verification is not a problem, but if the review has sufficient detail and is negative, it should be approved without having to require the buyer to have submitted umpteen support tickets and have a face-off with the developer over the review content. Can you imagine if other products were that way? You buy a new appliance and have to have contacted LG support first before posting an honest review and then have to argue with someone at LG to justify why you wrote what you wrote? My last review was extremely thorough and I had submitted 5 support tickets prior to writing it and it was still not approved and it wasn't even a bad review, it was 3-stars and pretty optimistic. Negative reviews are critical to the purchase decision and push developers to fix their product quicker. It is misleading when I go to buy a plugin and all I see are the positive reviews because the negative ones were filtered out of my view so they could be "worked on" and made positive. Frankly I am getting pretty tired of buying a new plugin and having to open several support tickets for broken things and then having to wait weeks on end for a response to my submission, only to have a dev (most of which lack any form of customer service skills) reply to me that it "works fine for them" and dismiss my issue as if I am a crazy person that just made it up. Sometimes a review is the only tool we have to combat this and you are taking that away from us. You say this is the goal, but then you go on for multiple paragraphs about how if reviews mention broken things, they don't get posted. Or if reviews mention features that are missing, then they don't get posted. This is the wrong perspective as well. The features that a plugin is missing should be pointed out as shortcomings, because often times people don't realize that they need that feature until they actually use the plugin on a live server. I don't think there is anything wrong with mentioning a reasonable feature/functionality that is lacking in the plugin that influences your opinion of the overall quality of the plugin.

Negative. My review from over a week ago is still not posted or responded to. Meanwhile generic 5 star reviews from 2 hours ago are already posted and approved. Something is not right here. Is everyone subject to having their reviews approved? Why are they not approved in the order submitted? Why does the front page always show the latest reviews as 5-star reviews?

How long do reviews take to get approved? I wrote one several days ago and it is still not showing. I think the review process needs re-visited as others have said.