dustyhansen

Well I am sure your 1 negative review and 4 support requests really back that up.

I don't think you are understanding the issue that I am raising, so let me try to explain it again. To be clear, I am not talking about deauthing at all. I am talking about the raidprotection.ignore permission. When a user has this permission, it removes them from the list of owners, online, and authed. Is that expected behavior? Or should it leave them on the owners and auth list and just ignore their online status? Also, when I assign a user this permission, the plugin doesn't see that they have the permission until I restart the plugin. So, every time someone gets assigned raidprotection.ignore or it gets removed from them, you have to reload the plugin for it to see the change. This makes the permission basically useless, because it can't be assigned/removed in real-time. For example, if an admin switches in and out of admin mode, the plugin doesn't see that they changed. Or if a player switches in and out of PVE mode, the plugin doesn't see that they changed. The only way around this currently is to manually reload the plugin every 5 minutes or something so it can see if anyone got the ignore permission or had it removed.

Yes

It is a dedicated server from a provider. I have another plugin that sends Discord webhooks just fine. It is the Update Checker plugin that checks for updates to plugins and posts every hour if there are any found. So I don't think it is an issue with the server.

Ok so the video isn't going to show you how to replicate it. It is going to show us pushing a button and the base changing. If we cannot reproduce the issue ourselves, I doubt you can reproduce it easily. Nobody ever said the the entire base converts to twig at once. Mine converted piece by piece to twig. I don't share my plugins for competitive reasons, but I do not have any that affect the building except for XBuildingSkinMenu which I was using at the time.

Yea, you are right. My entire point is invalid and he is right because my review states I lost pop. Regardless of the fact that the zombies may be overpowered for a default config. You are right the whole review is garbage and boy if there were only a way for a developer to reply to a review, wouldn't that be nice? Oh wait... Then the config shouldn't be worded like this dude: "Node spawns": { "Stone Nodes": { "Can spawn from stone nodes": true, "Spawn chance (1-100%)": 10.0

I literally mean negative or critical. Such as the zombies not looking like zombies or being overpowered. These are not "support issues" as they are not bugs or broken issues with the plugin. You say here that we cannot complain about the plugin in a review or make a suggestion in a review unless we have reported it to the developer first? That is ridiculous. You are literally saying you only approve positive reviews about a plugin. I am in the right. I am the customer and nobody else is coming to your defense here saying that your review process is fair and unbiased. You are providing me with information on how YOU have decided reviews should be moderated on this site and I am telling you it is wrong and am doing so in a forum where you asked for feedback to improve your site.

I didn't build the base, someone else did. But I will test it again and report the results.

I literally address each of your points! What are you talking about? You are literally stating that you cannot put anything negative/critical in a review that you haven't brought to the developer's attention beforehand, correct?

You are so bogus! How is me reviewing the attire or the loadout that the zombies come with a problem?! It is not mentioning a feature that is not included in the plugin nor is it mentioning a support issue! At this point you are denying my review for being a REVIEW! Why would I open a support request for those 2 things???????????????????????? And for the third thing, it was not addressed by the author? Are you out of your mind? He literally tells me to increase the percentage to spawn more zombies! LIKE I SAY IN THE REVIEW!!!!!!! I am simply saying .10 is not equal to a 10% chance. You are literally proving everyone's point with this example! Thank you! It is 100% clear that you do not like a review that is critical of the author or the plugin. You have obviously been jaded by this in the past as a developer yourself. You have no business running this community or making decisions like this. There is absolutely nothing wrong with that review.

I have opened nearly 150 support tickets and left over 130 discussion comments on this site and before today I have only posted 3 reviews, of which 2 have been approved. And one of these is a 5-star review. I haven't even been subject to your review moderation until this latest review. And that review had 5 support requests before I wrote it and it was still denied. I have spent over $1,800 on your site and never asked for a single refund, even though I have 8 plugins that don't work. I suggest you make this right.

Are you blind? They all have support requests you lying sack of shit. So you call your customers insane now? I'll be sure to escalate this beyond this worthless thread that you started for feedback you clearly don't want to get.

When did I say that? I am an avid user of the Support tab. Earlier I stated that I had submitted 5 support requests before my last review and it was still denied. I am simply saying some people rely on reviews to make purchasing decisions. And I will also state that every plugin I have a bad experience with basically has all 5-star reviews, which is complete BS. There are probably several reviews I am not seeing because of your decision to not show me those reviews as they are currently in "negotiation". I regularly submit feature requests under support tickets (where they get marked as "not bugs" by the way) and in discussion threads where half the time they get ignored. I am not saying that people shouldn't request features through those channels. I am simply saying that mentioning some features that you might reasonably either expect to be present in the plugin or that you find are essential for the plugin to work well in your review is not a problem. Obviously you have some kind of past experience here that is emotionally impacting your response. You are totally contradicting yourself here. Was the light promised? No. But you are calling it a design flaw or shortcoming and saying it could be included in the review. So clearly you feel there are exceptions to your "no missing features in a review" rule. Again, I appreciate your posting this thread asking for feedback, but your seemingly unwillingness to listen to feedback kinda nullifies it. Clearly you are not open to criticism on the topic of how you moderate reviews on this website and clearly there are several people that feel there is a problem.

I am having an issue with some of the images in kill feed not loading and showing a black rust logo instead. I have tried reloading image library and kill feed, but it didn't fix it.

Couldn't disagree with you more on this reply. Appreciate the dialogue and all that, but you are completely off base here and close to losing a customer. I am fine with you leveraging my review for a positive outcome, but in the meantime the plugin is being sold to other customers without the awareness of the issues and shortcomings that the plugin has and all they see are 5-star reviews that were approved without issue. I would rather have you remove a review that is no longer applicable/accurate after contacting the reviewer to update it, then have you refuse to post an honest and accurate review because you want to censor our reviews, which is essentially what you are doing here. And posting about features the plugin lacks is not forcing them to add them or abusive. I am offended at the accusation actually. If I review a refrigerator and after using it for a month realize that it would be nice if it had a light in the door so I could see when I was dispensing water, there should be nothing wrong with me mentioning that in the review. That is not abusive nor forcing them to add a light. It is letting other customers know that they may want to look for one with a light, because it is a feature that is missing in this product. Or perhaps a light is not important to them and they can buy it anyways. I agree that mentioning some missing features would be bogus, but if you say hey this raid protection plugin doesn't include offline raid protection or this kill feed plugin doesn't post when players die by drowning shouldn't be an issue.

@Kaooa this is pretty concerning that upgrading from stone to metal caused it to downgrade to twig. Were you able to upgrade it again or was it stuck in twig? If a large clan base tried upgrading and was downgraded to twig, that could be a disaster to have to deal with. @Iftebinjan what does the data file have to do with this bug? Why would it be causing twig to not be upgraded to metal or stone to be downgraded? It seems to me that removing the data file on wipe is just a bandaid and not a fix for the real issue. I am concerned about this because I switched to this plugin from BetterTC because I had a similar issue with BetterTC. We had a large clan base that was made of mixed resources try to upgrade and it downgraded the whole thing to twig. It wouldn't let us upgrade it and the players had to manually upgrade everything by hand again. This happened to us twice and appears to be happening to another buyer as well: https://codefling.com/files/support/13569-upgrade-problem/ https://codefling.com/files/support/15500-bug-after-an-upgrade-the-base-becomes-all-in-twig/ I don't want the same issue with this plugin, so that is why I am writing.

I did report this issue before, but you insisted on a clip from me too: https://codefling.com/files/support/13569-upgrade-problem/ I couldn't easily reproduce it, so I couldn't send in a clip. But it did happen to us again a few weeks later. And sending a clip is just your way of saying you don't believe us. If we describe the steps that we took, what does a clip do other than prove it happened? Worry less about getting a clip and more about the report itself please.

I appreciate the explanation. I personally feel like this is bad design and the plugin should use a data file or some other means of storing the separate inventories so that you don't lose items in the event of a server restart, crash, etc. But, if that is the way it is written/expected behavior, then I will just not use the feature since I can't rely on it to keep my inventory safe and do not want to have to worry about what mode I am on before logging off or server restart. Thanks.

I changed the webhooks to the new URLs and they are still not sending.

This worked, thanks. I was using "god true" and that didn't work.

I found it after some digging: https://codefling.com/refunds/

I understand. I appreciate how hard it must be to make a map like this and I appreciate the attention to detail, especially for a themed map like for Halloween or Christmas which are not very common. We really enjoy the map and the time you put into it.

Also, I would like you to have a refund policy posted clearly on the website and a process for requesting said refund. I have 4 plugins I have bought that are no longer being sold because they just stopped working and another 4 that I could never get to work correctly and gave up on dealing with the dev, for example. Are these covered in any way? Are there any guarantees when I buy a plugin? Or is everything sold as-is?

The fact that negative reviews require additional moderation and verification is not a problem, but if the review has sufficient detail and is negative, it should be approved without having to require the buyer to have submitted umpteen support tickets and have a face-off with the developer over the review content. Can you imagine if other products were that way? You buy a new appliance and have to have contacted LG support first before posting an honest review and then have to argue with someone at LG to justify why you wrote what you wrote? My last review was extremely thorough and I had submitted 5 support tickets prior to writing it and it was still not approved and it wasn't even a bad review, it was 3-stars and pretty optimistic. Negative reviews are critical to the purchase decision and push developers to fix their product quicker. It is misleading when I go to buy a plugin and all I see are the positive reviews because the negative ones were filtered out of my view so they could be "worked on" and made positive. Frankly I am getting pretty tired of buying a new plugin and having to open several support tickets for broken things and then having to wait weeks on end for a response to my submission, only to have a dev (most of which lack any form of customer service skills) reply to me that it "works fine for them" and dismiss my issue as if I am a crazy person that just made it up. Sometimes a review is the only tool we have to combat this and you are taking that away from us. You say this is the goal, but then you go on for multiple paragraphs about how if reviews mention broken things, they don't get posted. Or if reviews mention features that are missing, then they don't get posted. This is the wrong perspective as well. The features that a plugin is missing should be pointed out as shortcomings, because often times people don't realize that they need that feature until they actually use the plugin on a live server. I don't think there is anything wrong with mentioning a reasonable feature/functionality that is lacking in the plugin that influences your opinion of the overall quality of the plugin.