Improved support, transparency and move capacity!

[Death]

Over the past few months, our primary focus has shifted to improving our support center to give users more control using self-help options in our brand-new support center. We've also tackled transparency issues with file updates and sales so you stay informed if we detect unusual activity, even before it's flagged for our moderation team.

Improved Help Center

We've completely overhauled our support center to dramatically reduce response times and give you all the information you need, plus self-help options that can provide instant resolutions to common inquiries. This, along with a proper funnel to get you to the right place, has dramatically reduced our response times.

We've also integrated our new refund system directly into our new support center, so everything is handled in one place. You can now also manage ongoing refund requests directly from your purchase dashboard, making it easy to request and follow up on them.

MORE!!!!!!

As part of our infrastructure upgrades this week, we've expanded our storage capacity to allow users more space for their attachments. This helps with sharing logs, screenshots, and files so creators can identify issues or so you can show off your work! This only applies to attachments. Standalone files submitted do not count towards this budget.

The default single upload max for attachments has increased from 50mb to 100mb.
The default max account storage for attachments has increased from 100mb to 500mb.

For our Plus and Pro users:
The single upload max for attachments has increased from 50mb to 100mb.
The max account storage for attachments has increased from 300mb to 1gb.

Warnings for Price History

You will now see warnings shown alongside price history when we detect unusual behavior. This includes warnings for files that change price before a sale is created, or for files that seemingly are always on sale. You'll also see alerts for frequent file and sale price changes so you can be confident you're actually getting a good deal.

We've also visually improved the graph by adding nodes in between price changes so the peaks don't look so aggressive. We've also added a badge to show you when the current price is the lowest recorded, so you know when you have the best deal! Thanks Amazon.

File Reliability

Adopting a new plugin on your server your players enjoy only to find out it takes hours, if not days, to get updates after something breaks is pretty annoying and makes you more hesitant to experiment with new plugins, let alone purchase them. We hope we've solved this problem by offering a grade based on how reliable the author is at pushing updates when things break.

The grade is based on the time the author takes to fix compile errors over a 3-month average, with dates corresponding to Rust wipes being penalized more. You will see this in the Plugin Validation widget located above the Purchase and Download button for the file. Hovering over the bar will show the actual grade, but anything in green is considered highly reliable. Keep in mind this system is new, so some files may lack enough data for a solid score.

New Category Sorting

You may have noticed our new sidebar in certain sections, which offers more control over the files shown to help you find what you're looking for. While this is mostly the same for maps, we have expanded it to include more terrain options and the ability to show only maps with 3D previews. We've enabled similar sorting for prefabs, allowing you to filter for 3D previews only and filter prefabs by loot containers and puzzle entities. That way, your players get something they'll really enjoy exploring.

We've also added a new sidebar for plugins, letting you filter by framework, tags, language support, and even exclude unreliable plugins, purchased files, and free AI content. We'll add a global option to hide AI content in a future update, so you can remove it completely if you choose to. We've also added the option to hide the sidebar should you prefer the old-school layout.

Improved Privacy

We've removed the ability for users to see what area of the site you're viewing from your profile, hovercard, and the online forums list. With the growing trend of slopping propritary tools, we wanted to get ahead of malicious users building tools to track user behavior on our platform. We've also decided to stop tracking guest activity locally since it's monitored on the edge and was just adding needless pressure on our database.

[fullwiped]

Really nice improvements! Thanks for all the hard work, keep it up!