Support page error

[RocketMyrr]

When you click support under a plugin it gives a error

 

[[Template dplus/front/support/view is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

[MikeHawke]

Known issue on list of fixes  ... Support appears once you have downloaded the plugin however.

[RocketMyrr]

I did download the plugin and cant get to the support page. Trying to put a error in of a plugin not working but keep getting that above error unless theres something else i need to do

[MikeHawke]

What plugin and what is the issue? I can point it on our end.

[RocketMyrr]

Got the support page to finally appear. It was for the Portals plugin

[MikeHawke]

I'll make sure RFC gets a poke and repoke about the template error.

[Death]

This has been addressed already. Apologies for my late response!

[pookins]

I have been trying to reply to a post by Steen regarding custom loot but all it does when clicking "submit" is to say "save"  and then goes back to submit again, The post doesnt close and appear as posted.

[Death]

23 minutes ago, pookins said:

I have been trying to reply to a post by Steen regarding custom loot but all it does when clicking "submit" is to say "save"  and then goes back to submit again, The post doesnt close and appear as posted.

Hey, which post are you trying to reply to?

[pookins]

https://codefling.com/files/sc/847-no-loot/?tab=comments#comment-4025

 

This one

[Death]

7 hours ago, pookins said:

https://codefling.com/files/sc/847-no-loot/?tab=comments#comment-4025

 

This one

Thanks for that. I'm not able to reproduce any issues. Is it possible for you to give me step by step instructions or possibly a screen recording? Thank you!

[pookins]

I entered the text in the reply box , i added the config file referred to , i then entered submit reply , the submit reply changed to saved then went back to submit reply, I have tried several times and each time i open the reply box my text is already there "saved" but still not submitted, There is no error message or warning that i have exceeded post size limit.

in fact when i again click on the reply box my text is still there

Edited June 21, 2021 by pookins
added more information

[Death]

1 hour ago, pookins said:

I entered the text in the reply box , i added the config file referred to , i then entered submit reply , the submit reply changed to saved then went back to submit reply, I have tried several times and each time i open the reply box my text is already there "saved" but still not submitted, There is no error message or warning that i have exceeded post size limit.

in fact when i again click on the reply box my text is still there

Could you try and reply now?

[pookins]

Just did, i also opened a new reply and got the same response , clicked on submit and it says saving and then back to submit again, close the page and go back to it and click on reply my text is still there .

[Death]

3 hours ago, pookins said:

Just did, i also opened a new reply and got the same response , clicked on submit and it says saving and then back to submit again, close the page and go back to it and click on reply my text is still there .

Alright, thanks for the follow up. I'll have a look.