Shop giving item but not taking money

[martiii21]

Hi, I am having issues trying to get the shop to charge users when they buy an item. It gives them the item but doesn't take the money from them. Nobody has access to the .free permission and I'm not sure what else the issue could be. I am also able to withdraw, deposit and check the balance of users. Any help would be really appreciated. Thankyou

[Ionut Shiro]

7 minutes ago, martiii21 said:

Hi, I am having issues trying to get the shop to charge users when they buy an item. It gives them the item but doesn't take the money from them. Nobody has access to the .free permission and I'm not sure what else the issue could be. I am also able to withdraw, deposit and check the balance of users. Any help would be really appreciated. Thankyou

Good morning

We're lacking context here , which shop are you using and what kind of currency plugin are you using and are you talking about an in-game shop or webshop ?

[martiii21]

I'm using Shop 2.4.14 with Economics and I'm talking about in-game

 

[martiii21]

2 minutes ago, Ionut Shiro said:

Good morning

We're lacking context here , which shop are you using and what kind of currency plugin are you using and are you talking about an in-game shop or webshop ?

I'm using Shop 2.4.14 with Economics and I'm talking about in-game

[Ionut Shiro]

7 minutes ago, martiii21 said:

I'm using Shop 2.4.14 with Economics and I'm talking about in-game

 

There's like a good dozen shop plugins , linking the plugin page here would be most helpful and even more helpful if you submit a support request directly on plugin page so the author can directly assist with your inquiry!

[martiii21]

 

[martiii21]

4 minutes ago, Ionut Shiro said:

 

There's like a good dozen shop plugins , linking the plugin page here would be most helpful and even more helpful if you submit a support request directly on plugin page so the author can directly assist with your inquiry!

sorry, I couldn't figure out how to submit a support request directly on the plugin page. 

[Ionut Shiro]

2 minutes ago, martiii21 said:

sorry, I couldn't figure out how to submit a support request directly on the plugin page. 

Click on my text and click on New Support request

Edited 9 hours ago by Ionut Shiro

[martiii21]

4 minutes ago, Ionut Shiro said:

Click on my text and click on New Support request

I'm either really blind or really stupid but I can't see it

[Mabel]

 

37 minutes ago, martiii21 said:

I'm either really blind or really stupid but I can't see it

You need to own the product to submit a support request. In your screenshot it doesn't show the "download" button, so maybe your not logged in ?

[Ionut Shiro]

42 minutes ago, martiii21 said:

I'm either really blind or really stupid but I can't see it

Well according to your picture you do not own the product? So where did you get the plugin from?

[martiii21]

1 minute ago, Ionut Shiro said:

Well according to your picture you do not own the product? So where did you get the plugin from?

There is a couple of us making the server so they own all the plugins on their account, I'm just setting them up

[Ionut Shiro]

14 minutes ago, martiii21 said:

There is a couple of us making the server so they own all the plugins on their account, I'm just setting them up

Then the person owning the license for the plugin has to reach out to the creator

[Mevent]

Hey! This is almost certainly a permissions issue. The shop.free permission makes all purchases free - and it might be assigned through a group without you realizing it. Run oxide.show group default (or whatever groups your players are in) and check if shop.free is granted to any of them. Also try oxide.show user <steamid> on an affected player to see all their permissions.

[martiii21]

1 hour ago, Mevent said:

Hey! This is almost certainly a permissions issue. The shop.free permission makes all purchases free - and it might be assigned through a group without you realizing it. Run oxide.show group default (or whatever groups your players are in) and check if shop.free is granted to any of them. Also try oxide.show user <steamid> on an affected player to see all their permissions.

I've double and triple checked the perms for the shop, it's not set to free anywhere

[Mevent]

Just to make sure we're looking at the right thing - which economy plugin are you using exactly? Is it the default Economics by Wulf, or something else like BankSystem, ServerRewards, or IQEconomic? Also, can you share your Shop config file so I can check the economy settings and item prices?

[martiii21]

11 minutes ago, Mevent said:

Just to make sure we're looking at the right thing - which economy plugin are you using exactly? Is it the default Economics by Wulf, or something else like BankSystem, ServerRewards, or IQEconomic? Also, can you share your Shop config file so I can check the economy settings and item prices?

We are using Economics by Wulf.

Shop.json

[Mevent]

Your config looks totally fine - economy settings are correct and discounts are disabled, so that's not the issue. Quick question - when you open the shop in-game, do the items actually show a price above 0? If they do, then the prices are set correctly and the problem is somewhere in the Economics withdrawal call. Can you do a test purchase and then immediately paste what shows up in your server console? Since you have logging enabled, it should show the transaction details. Also, what version of Economics are you running?

[martiii21]

yes, the items are set and show above 0. 

[Shop] Player martiii21 (76561198881511089) bought items for $100$: [ITEM-105] chairx1(DN: , SKIN: 0)[x1].

6 minutes ago, Mevent said:

Your config looks totally fine - economy settings are correct and discounts are disabled, so that's not the issue. Quick question - when you open the shop in-game, do the items actually show a price above 0? If they do, then the prices are set correctly and the problem is somewhere in the Economics withdrawal call. Can you do a test purchase and then immediately paste what shows up in your server console? Since you have logging enabled, it should show the transaction details. Also, what version of Economics are you running?

 

[Mevent]

Can you record a short video showing the whole process in-game? Open the shop, buy something, and show your balance before and after the purchase. That way I can see exactly what's happening on your end.

Edited 5 hours ago by Mevent

[martiii21]

8 minutes ago, Mevent said:

Can you record a short video showing the whole process in-game? Open the shop, buy something, and show your balance before and after the purchase. That way I can see exactly what's happening on your end.

 

 

Edited 5 hours ago by martiii21
wrong attachement

[Mevent]

Could you run o.show perm shop.free (or c.show perm shop.free if you're on Carbon) in your server console and send us the result? 

[martiii21]

[martiii21]

I think I've sorted it! There was a custom plugin/permission messing with the perms. Thankyou for your help