Appeal of Account Ban and Request for Access to Purchased Content

[trouble]

Dear Support Team,

I am writing to formally express my concern regarding the recent suspension of my account (account name "problems" following a refund request.

I was surprised to discover that my account was banned simply for exercising my right to request a refund. While I understand that companies have policies regarding refunds and account management, permanently restricting access to a customer's account under these circumstances appears disproportionate and highly unprofessional.

My primary concern is that I have other legitimate purchases associated with this account that are unrelated to the refunded transaction. As a result of the ban, I am now unable to access or download content that I have legally purchased and paid for.

I respectfully request that you review this decision and either:

1-Reinstate my account access; or

2-Provide an alternative method for me to access and download the products I have purchased.

I believe it is reasonable for customers to retain access to content they have legitimately acquired, regardless of any dispute concerning a separate transaction.

I would appreciate a prompt response and a fair resolution to this matter.

Thank you for your time and attention.

[Death]

Reporting the transaction to your bank as fraudulent is not requesting a refund. It's committing fraud. We have 4 support channels, including a dedicated one for refund requests. You can see how we handled refunds here: https://codefling.com/refunds/

In order for your account to be restored, you'll need to pay back the disputed amount, including a $15.00 chargeback fee. Feel free to reach out to us in live chat to proceed.

[trouble]

Interesting. What's actually ridiculous is accusing me of fraud when I spent my time contacting your support repeatedly trying to resolve the issue directly.

I reached out more than four times seeking assistance and a solution. Instead of properly addressing my concerns, I was ignored or left without a satisfactory resolution. After exhausting every reasonable option available to me, I took action through my bank.

If your support process was as effective as you claim, we wouldn't be having this conversation. Blaming the customer after multiple failed support attempts and then demanding additional fees is a convenient way to avoid responsibility for how this situation was handled.

I have records of my attempts to contact support and resolve this matter. Calling it fraud doesn't change the fact that I tried repeatedly to work with you before escalating the issue.

The real question is why a customer had to contact support over four times just to be heard.
Fix your shitty webite before blaming the custumer and also feel free to keep waiting for repayment if you'd like. You'll be waiting a very long time.

[Death]

You created 4 refund requests for the same file, all of which were promptly responded to by our team, despite the majority simply saying "pls refund" with absolutely no context for our team to work with. The most recent one I was involved in, and you never responded to my follow-up posted on June 3rd. We do not issue refunds simply because you "purchased the wrong file," unless, of course, it wasn't downloaded.

I would typically say just because we rejected your refund request doesn't give you the right to report the transaction as fraudulent (Which is fraud, btw), but you never even followed up with our support team. So yes, the ban will remain, rightfully so.

[trouble]

Ohh soo u rejected and u acting like the victim here, u wanna keep someones money, work for it like i did....unfortunately i dont give a single fuck about your account and since i can not get what i paid for because u banned my account am about to ask for my other refund!!! 

[trouble]

Another thing i dont need your shitty ass file thats why i asked for a refund and also u are a fucking liar administrator by saying i never followed up with the team support, act like a man and admit your mistakes.

[Death]

You agreed to our refund policy when you made a purchase on our platform. We offer an extremely generous warranty on all purchases, even though digital goods are not returnable. In your case, this fell under buyer's remorse because you purchased something that was clearly described and then decided you did not want it. The file clearly defines what it is, includes a feature list, and dozens of screenshots.

There were no defects, support issues, or communication issues, as you claim here. Our team promptly responded to all of your requests. You just did not like the outcome, which is absolutely fine, but committing fraud to get your money back will not get you far, and by the looks of it, it is not going to get you anywhere.

As a reminder, here are all of our communications clearly showing prompt responses and the lack of follow-up to my inquiry in your most recent refund request: