At Codefling, we strive to provide the best possible experience for our customers and ensure that they are satisfied with their purchases. However, due to the nature of digital goods, our refund policy is unique in its approach.
No Refunds After Download
Please note that due to the nature of digital goods, we cannot offer refunds once a product has been downloaded. This is because digital products, such as plugins, maps, and other tools, can be duplicated and used without any means to return the original item. Therefore, all sales are considered final once a download has been completed.
Refund Requests to Authors
If you believe that a purchased product is not as described, contains significant issues, or is not functioning properly, you must raise your concerns directly with the author of the product. You can contact the author through their profile page or via the contact information provided within the product description.
The author will then have the opportunity to address your concerns, provide necessary support, and, if appropriate, issue a refund. Please understand that the decision to grant a refund is entirely at the author's discretion.
In the rare case that you encounter issues with a product, and the author is unresponsive or unhelpful, please report this to our support team at https://codefling.com/help. We will investigate the issue and take appropriate action, which may include removing the product from our marketplace or contacting the author to resolve the issue.
In some exceptional circumstances, Codefling may consider refund requests on a case-by-case basis. Please contact our support team at https://codefling.com/help if you believe your situation warrants special consideration.
By using Codefling and purchasing products through our platform, you agree to this refund policy and acknowledge that refunds are not possible after a download has been completed, and requests must be raised directly to the author.