Digital Purchases and Downloads
Codefling sells digital content such as plugins, maps, and other tools. Because downloaded files can be copied and cannot be returned in the same way as physical goods, purchases are generally final once a download has been completed.
A change of mind, no longer needing a file, or finding another product does not normally qualify for a refund after download. This general rule does not override the exceptions below, our curation refund commitment, or any rights provided by applicable law.
Before buying, read the description, license, supported versions, dependencies, and installation requirements. If you purchased the wrong file or want to cancel before downloading, contact the author or Codefling promptly and avoid downloading it while the request is considered. An undownloaded purchase is not automatically refundable; requests are assessed under this policy and applicable law.
Contact the Author About Product Issues
If a file has significant defects, does not work as described, or appears to be missing an advertised feature, contact the author through the listing’s support area, their profile, or the contact details in the description.
Explain the issue and give the author a reasonable opportunity to investigate and offer an appropriate resolution, such as setup assistance, a correction, or a refund. A remedy must still meet any requirements imposed by applicable law.
Include the purchase or invoice reference, file link and version, a description of the problem, relevant errors, and the steps you have already tried. If the issue concerns the description, identify the advertised feature or requirement involved. Remove passwords, API keys, and personal information from logs or screenshots.
Authors may approve discretionary refunds, but an author’s refusal does not override a refund required by law or promised by Codefling. Refunds must not be made conditional on deleting or changing an honest review.
Escalate Unresolved or Urgent Issues
If the author does not respond within a reasonable time, cannot resolve the problem, or you disagree with their response, contact the Help Center. Include your purchase details and the relevant support conversation.
Codefling will investigate and may contact the author, require corrections, restrict or remove the listing, or issue a refund where this policy or applicable law requires or allows it. Not every reported problem results in a refund.
For a suspected security issue, unauthorized transaction, duplicate charge, or inability to access a paid purchase, you may contact Codefling directly. You do not need to wait for the author before reporting these issues. Contact your payment provider promptly as well if your payment details may have been used without permission.
Exceptions to the General Download Rule
Codefling may consider refunds after download for significant unresolved defects, material differences from the product description, duplicate or incorrect charges, or other exceptional circumstances. The available remedy depends on the facts, the purchase terms, and applicable law.
Curation refunds: If a file is removed because it fails curation, customers who purchased it before curation will be issued a refund, including customers who already downloaded it. This commitment is explained in our Curation Disclaimer.
Downloading a file does not automatically remove statutory remedies for faulty or misdescribed digital content. Any cancellation or withdrawal rights depend on the law that applies and, where relevant, the consent and acknowledgments obtained during checkout. This policy alone does not waive those rights.
Approved Refunds and Purchase Access
Codefling or the author will explain the approved refund and any effect on the purchase, download access, or license. Payment processing times can vary by provider and payment method; confirmation that a refund has been approved does not necessarily mean it has already appeared in your account.
When a refund cancels a purchase and its license, stop using the affected content and remove copies you are no longer entitled to keep, except where the license or applicable law provides otherwise. A refund does not authorize redistribution. Partial refunds or other agreed remedies may have different terms.
If a payment dispute is already open, tell Codefling so any refund can be coordinated with the payment provider. You must not knowingly seek or retain duplicate reimbursement for the same charge. If a duplicate reimbursement occurs, contact support so it can be corrected.
Chargebacks and Payment Disputes
For ordinary product issues, we ask that you first give the author and Codefling a good-faith opportunity to resolve the problem. Direct contact can help resolve misunderstandings and provide supporting information.
This request does not prevent you from contacting your bank, card issuer, PayPal, or another payment provider, reporting an unauthorized payment, or exercising a lawful dispute right. Do not delay a dispute or miss a provider’s deadline while waiting for a support response.
A chargeback is not automatically fraud or a breach of this policy. Provide accurate information and distinguish between an unauthorized payment, a billing error, non-delivery, and a disagreement about product quality.
Codefling may respond to PayPal, Stripe, or other relevant payment providers with transaction, download, and support records needed to assess a dispute, subject to applicable privacy requirements. The provider determines the outcome under its procedures; a request to Codefling does not itself open or close a provider dispute.
Fraudulent Claims and Misuse
Knowingly false claims, fabricated evidence, and deliberate attempts to obtain both a refund and an unauthorized benefit may be treated as fraud or misuse. A declined refund request or an unsuccessful dispute does not, by itself, establish misconduct.
Where there is evidence of fraud or abuse, Codefling may restrict access to affected purchases, suspend or close an account, restrict future purchases, or pursue legal remedies in confirmed cases of fraud, subject to applicable law and our Terms of Service.
We do not penalize users solely for making a good-faith complaint or exercising a lawful dispute right. Cancellation of access to a purchase that has been refunded or reversed is separate from a finding of fraud. Contact the Help Center if you believe an account action was taken in error.
Your Rights Under Applicable Law
This policy applies only to the extent permitted by law. It does not exclude mandatory consumer protections, remove rights that cannot lawfully be waived, or limit remedies for fraud or misleading descriptions.
Where applicable law provides a right to cancellation, repair, replacement, a price reduction, or a refund, that right takes precedence over conflicting wording in this policy. Creator discretion and the general no-refund rule after download do not override those protections.
Changes to This Policy
We may update this policy as the marketplace or legal requirements change. Updates take effect when posted unless a later date is stated. Review the policy before making a purchase.
Changes do not retroactively remove refund commitments or rights attached to an earlier purchase, or any protections that cannot lawfully be restricted.