Refund for Custom Map

[Gert Swanepoel]

Hi There,

I would like to request a refund for a custom map I bought. I logged a support ticket over a week ago, without a response. I added a topis on the discussion page with vague responses.

Ticket:
Support Ticket

Discussion:
Discussion

What is the next step for me to get a refund?

Regards,

Swannie

[Death]

It seems the author was responsive to comments, so I recommend giving them a bit more time to respond to your support request. I'll ping them here so they're aware of your outstanding support request. @Keirox

[Gert Swanepoel]

5 minutes ago, Death said:

It seems the author was responsive to comments, so I recommend giving them a bit more time to respond to your support request. I'll ping them here so they're aware of your outstanding support request. @Keirox

Would be nice if he responds to the tickets as well though. But ok, will give it a bit more time. Thank you for responding.

[Gert Swanepoel]

@Death Is there anything further that can be done here? @Keirox is a no show and have had no further communication from him regarding the issues. Can we not proceed with the refund, this has gone on long enough, surely by now?

[Death]

Due to the lack of response, we've disabled the file to prevent future sales. If you do not have a response by the 23rd, please follow up here, and we'll proceed with a refund since you're still under warranty.

[Keirox]

13 hours ago, Gert Swanepoel said:

@Death Is there anything further that can be done here? @Keirox is a no show and have had no further communication from him regarding the issues. Can we not proceed with the refund, this has gone on long enough, surely by now?

Hello, a map update is planned to be out soon wich will fix some things, sorry for the late i did not notice your comments and since some others posted the bradley issue you mentionned on discord i thought it was you. I'm much more active on my discord by the way. It's not an excuse i should have check here more often, apologize for that

[Keirox]

Some people said it was due to the bradley plugin. Some other issues was caused by mapprotection but then there was a game updated that fixed it

[Gert Swanepoel]

2 hours ago, Death said:

Due to the lack of response, we've disabled the file to prevent future sales. If you do not have a response by the 23rd, please follow up here, and we'll proceed with a refund since you're still under warranty.

Thank you Death

[Keirox]

@Gert SwanepoelIf you still care about the issues you're having could you reach me on my discord https://discord.gg/GXz2v7K3FJ

I cant reproduce the problems you having with your vehicles, maybe you could guide me where this happen with pictures etc.

[Keirox]

For the bradley shooting NPCs, in the custom profiles settings in "Other" you have AI weapons safe setting, i turned that on and it seems to have fixed the issue, was not happening before and maybe this is a new settings with a plugin update, not sure

For the NPCs wrong spawns at laboratory etc putting them on Stationary fixed it, but also should not happen as navmesh was working before, trying to look for solutions

Edited March 16 by Keirox