Jump to content

Inquiry Regarding Order Status and Processing Time


personaKlutz

Recommended Posts

I am reaching out regarding an order I placed at around 24 60 hours ago. Understanding that order processing may take some time, I purposely allowed a 24-hour window before seeking assistance. ❤️

During the order placement process, I encountered an issue with a verification charge, leading to several unsuccessful attempts. After contacting my bank to resolve the matter, I successfully placed the order. However, I suspect that the multiple failed attempts may have triggered a manual review of my order.

In an effort to expedite the resolution, I provided the necessary statement information (confirmation that the charge has successfully gone through) in a live chat session and left a note on the order currently on hold. I'm uncertain if these details are accessible to your team or if further documentation is required.

Could you kindly provide an estimate of how long the review and processing of orders on hold typically take? Additionally, please let me know if there is any additional information or documentation needed from my end to facilitate the process.

I appreciate your prompt attention to this matter and am more than willing to provide any further assistance or clarification required. Thank you for your understanding and assistance.

Best Regards,
Jason (personaKlutz)

Edited by personaKlutz
updated current wait time on issue
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
1.1m

Downloads

Total number of downloads.

5.8k

Customers

Total customers served.

83.9k

Files Sold

Total number of files sold.

1.6m

Payments Processed

Total payments processed.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.