Major plugin issues with claiming.

I've been messaging you on Discord since Jan 5th without a response, and it's really starting to wind me up when I see others here getting a response mere days ago.

The plugin isn't working correct for the last reward players are claiming, please see your DM's for all configs sent on Christmas Day.

Nothing being done here?

Hello,

I'm really sorry for not getting back to you sooner. To be honest, I saw some of your messages, but wasn't in a position to respond. In addition to the Rust plugins, I have to take care of supporting a project that takes up a lot of my time, and I'm spammed with an enormous quantity of messages. I am currently obligated to sort through the support tickets. (see the reason below)

I am aware that I could have explained this to you earlier, but the workload made me forget, please accept my apologies.

Currently, regarding the Rust plugins, I only support bugs and fixes related to game updates. In your case, it seems that I provided you with a custom version because you had a specific need (not handled by default) in my plugin. And the numerous attempts to make this custom implementation work apparently didn't succeed.

Unfortunately, I will not be able to provide you with more help regarding the modification I made to the basic plugin published on the store.

Safe to say this would have been acceptable 2 months ago, but doing half the job then not finishing leaves me in a really shit position, I'm absolutely livid, consider yourself having lost a customer, not that you'll give a shit though. 

To recap the facts:

You are using the Playtime Reward plugin (a free extension of Custom Reward) to get rewards every X hours (e.g., 5, 25, 55, 50, thus nonlinear). The plugin works on a linear increment basis; it is not possible to have a nonlinear increment as you wish.

Therefore, I made some modifications to the plugin (which I haven't published), but after many attempts, the modifications still did not work.

You can still achieve the desired result by adding intermediate rewards, as I explained to you on Discord.

Facts:

You ignored a customer for 8 weeks. 
You started something you didn't finish.
You lied about multiple attempts at getting this working - since you hadn't responded. 

This will likely be my last message on the subject, as I think I have provided all the necessary responses:

Indeed, I did not give any responses for 2 months, and this is inexcusable. However, it is important for me to clarify that the work done was out of kindness; I was not obligated to make these modifications in the plugin (especially for a free plugin extension).

I am still quite surprised and disappointed that you do not acknowledge the various tasks I have performed in an attempt to accommodate your custom needs. (I spent about ten hours on it, as evidenced by the Discord messages we exchanged., from memory, I shared between 5-6 modified versions of the plugin with you.)
I remind you that our first conversation started in early September, and that I provided support for this modified version for 4 months (4 months during which I had to deliver fixes almost every week to make it work for your specific needs).

Once again, I fully understand your frustration, but please be aware that you are not the only person I support, and that 95% of these people are satisfied...

To conclude, I am fully aware that I am at fault for my lack of response (though I do not believe I have lied at any point), but I still find the reaction to be somewhat excessive considering that I have devoted a lot of my time to you, and that I have provided solutions (using alternative rewards between your basic rewards).


To avoid this kind of problem in the future, I've decided not to make custom modifications to my plugins anymore (and I'm sorry for the other users who were relying on this).

I guess I'm one of the 5%. Believe what you will, honestly I've never known someone to seem so helpful and turn the way you did, crippling my server. 

Amazing how much time you have to respond these days after 8 weeks of silence. 

I'm out. 

Changed Status from Pending to Closed