I’m trying to get the issues fixed or get my money back, those are the only two acceptable outcomes at this point.
Just to be crystal clear: support was requested. I followed up with the person on your Discord, tried the suggestions they gave, and then said I’d rather wait for the developer to weigh in. The response I got was “we tried everything and can’t fix it.” So don’t rewrite that and say I refused to try, i've already done what was asked.
The underwater/stuck NPCs and the broken base-nearwater detection are still happening, and not only on deep waters like you say. Telling me “you’re not asking the right way” after I’ve been upfront about the impact this has on gameplay (players losing bases, unable to deal with stuck NPCs) isn’t helping.
I asked for support first, politely, not ultimating like you say. You took almost 2 days to answer my question, and U answered because I said that I was waiting from an answer for the developer. What did you expected when you said that you tried everything and you're still not able to fix it? You wanted me to ask if you have more broken plugins like this one so I can bought them and waste my money?
When that failed to produce a real resolution, I asked for a refund. That’s not an ultimatum trying to bully you, it’s a logical next step because the plugin isn’t working as expected and I’ve been blocked from getting proper help.
Do you think that this is proper support? You're wrong in every way pal.
So again: either provide actionable support with a real fix/timeline for the remaining issues, or process the refund. Anything else just drags this out without solving anything.