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Can't Access Panel

Pending 2.0.3

Kuroo
Kuroo

Posted

I given myself rights to access the panel but can't seem to bring it up.  I'm owner of the server and can access other mods.  What are the slash command to access it? I try AT

ViolationHandler.exe

Posted

Sorry, I was, and still am, out of state atm, but I read a bit and understood you thought the product was one thing, but it was something else. I'll look into what I have to do on my end and go from there.

For clarification though (for now any possible future people looking), no, there is no GUI interaction for menus for this product. The GUI srtbull interacts with in his videos is the Carbon GUI. I believe the only GUI this plugin utilizes is within its warning functionality.

Kuroo

Posted

So your saying it something else not the mod?

ViolationHandler.exe

Posted (edited)

Correct, it was never apart of the mod, nor was it intended to be advertised in a way that portrayed it as apart of the mod, the user who showed it off (my self included) happened to be using Carbon while showing off said plugin, so apologies if that was a little confusing. If you did like that portion, you can check out the Carbon framework (replaces Oxide).

After much time and processing, I thought I had reached a decision. However, I then ended up going through my product and looked through it and its videos, along with its support tickets and I ended up not going through with contacting support about a refund due to not being able to see anything in my product mentioning having a GUI or even UI other than the warn screens. Furthermore, there's a Support ticket that is actually this exact question/issue from January of this year asking about how to open the Permissions UI, which is explained in there that there's nothing in the plugin that supports that, its from Carbon, and that there's a alternative to the GUI permissions by Steen called Permissions Manager. I was originally planning on refunding, however, the more I typed out my response and realized the multiple steps you could have taken to find out the GUI wasn't within the plugin kept adding up.

For future reference, I recommend reaching out to the plugin creator if you have any questions on a plugin, along with making sure the feature you're thinking a product has actually advertises said feature. I highly doubt a plugin creator is against answering a question if it hasn't already been asked multiple times within their Support or Discussions tab. On that note as well, I recommend looking into a plugins Discussions tab or Support tab to see a few things about the plugin: 1. How often the creator interacts with it, 2. whether a possible question you've asked has been answered already, 3. see if the plugin is abandoned by checking if support tickets are left open and unanswered, and 4. ask questions on a product to confirm its what you want.

If you're spending money on a product, you should confirm its got what you're wanting from it before you purchase it. I'm sorry that the video has lead you astray, but I would have gladly answered a question relating to it if asked. I have since added a note around the video from SRTBull stating the Permissions UI shown on screen is not apart of the plugin to prevent future issues. If you think this isn't clearly placed enough or needs to be bigger, feel free to let me know and I'll try to make it more clear.

 

Edit: also after re-reading your original message in the ticket with the pictures of support chat, I also add a statement saying this is a command-line plugin not a GUI plugin in the FAQ, not sure where else it'd really fit without affecting the visuals of the plugin's base page, however, I am open to input on what else could be added to make it more clear. I do not like deceiving customers, nor is it my intent with any of my product, I try to make it extremely clear that if someone has a question, they should reach out and ask. Some have taken me up on this offer and resulted in both not buying the plugin and buying the plugin. I'd rather you not buy my plugin if you're not confident it will work in your situation, or it doesn't have what you want in the plugin, I want happy, but informed/possibly curious customers 🙂 or them to find a plugin that better fits their needs.

Edited by ViolationHandler.exe
Added edit message.
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