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KpucTaJl

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Support Replies posted by KpucTaJl

    Posted

    Hello everyone, a refund is only possible if the plugin is not in working condition, or at least if its use is impossible. 

    In your situation, not one of these conditions is met. 

    If you have a problem with the installation, then you can contact the support service and they will help you do it. AI is not designed for this and has not been taught to do so, which is why it has not helped you in this matter.

    Posted

    I understand, but apparently the case of deletion was unusual, since such a problem turned out and you need to clearly understand how it happened so that you can understand how to prevent it in the future. At the moment, I have no idea how you could get this, what sequence of actions could lead to this result. How was Cargo deleted so that such an error could appear. You can look at the logs of what happened at that moment and how the event took place, perhaps there were some errors or some actions that were performed at the event.

    Posted

    Hi, according to the reports, the problem is the broken parent of the red containers on CargoShip. Most likely, this happens when Cargo is deleted, and judging by the coordinates of the containers, they move to zero coordinates and are not deleted along with Cargo. That's why the error message appears in the console. 

    The plugin that you sent on command finds all such objects and deletes them from the map. It turns out that as long as such objects are on the map, then you see this message in the console, as soon as they are not there, then there are no messages. That's why this plugin helps you.

    Now the question is, how do you get this result? In which case of the end of the event does such a problem appear? How is Cargo deleted in order to get the corresponding problem?

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