Improved Refund Process

[Death]

Since introducing the standard warranty on all purchases, we've covered hundreds in damages from abandoned or discontinued files for our customers. Now, we've made the process even easier by adding a dedicated claims center to quickly submit refund requests for applicable purchases. We hope this will alleviate the strain from our main support channels while also providing faster responses by having a dedicated claims team.

You can initiate the process directly from the claims center, though it's recommended to do so from your purchase dashboard, as we're able to prefill much of the required fields for you. We expect responses within 24 hours, but please bear with us as we improve the process as we go!
 

      

[Khan]

They should be required to post the support ticket URL link as prof for the reviewer to check.
Incase they just post on the discussion thread.. 

Edited 22 hours ago by Khan

[Death]

3 minutes ago, Khan said:

They should be required to post the support ticket URL link as prof for the reviewer to check.
Incase they just post on the discussion thread.. 

This is not needed as we can easily see if they've created a support request or not, which is a requirement for warranty refunds. No point in adding an extra step for customers when we can look it up on our end.

[BadWolf]

Whats this and whats going on??

 

[Death]

7 minutes ago, BadWolf said:

Whats this and whats going on??

Could you elaborate on the part that confuses you?

[Lincoln]

sweeet, hopefully our customers wont have to use it often ;). Nice job.