Plugin not working - Developer not responding - Request for Refund

[Basti Ell]

Hello everyone,

I hope this is the right way to express my displeasure about a faulty plugin (

My support request is now a few weeks old. @Mals has also responded to my support thread and asked the developer to comment.

This has not happened yet.

I don't expect that if I write to the developer, my refund request will be answered. I am now asking the lovely Codefling team for support.

Many thanks in advance

[Death]

It looks like our team has already disabled sales on the file, so we don't have to worry about anyone else purchasing it. As for the refund, we need to give the author a bit more time to respond. I'll ping them here as well to hopefully expedite a resolution or approve your refund request. @Billy Joe

[Basti Ell]

Hi, some time has passed since November 11th. How do we proceed from here?

 

Best regards

[Death]

As a one-time courtesy, we've issued a refund due to the author's lack of response. Keep in mind we only have a 6-month window to bypass the author's approval to issue refunds. Beyond that, it's a total loss and isn't something we can do often.

Without this sounding like an advertisement, if you want to avoid the headache of this going forward consider getting Codefling+ and get a 2-year warranty on all files purchased. You will either have a working file, or a full refund. https://codefling.com/subscriptions/