error codes when submit ticket

im getting this error when trying to submit tickets any idea how to fix this issue?

TypeError: Cannot read properties of undefined (reading 'createChannel')

Verify the config has the proper channel Id for what it is trying to post

Changed Status from Pending to Work in Progress

it does indeed have correct channel id

this is the full error i get

TypeError: Cannot read properties of undefined (reading 'createChannel')
    at Client.<anonymous> (/home/container/index.js:531:29)
    at Client.emit (node:events:508:28)
    at InteractionCreateAction.handle (/home/container/node_modules/discord.js/src/client/actions/InteractionCreate.js:83:12)
    at module.exports [as INTERACTION_CREATE] (/home/container/node_modules/discord.js/src/client/websocket/handlers/INTERACTION_CREATE.js:4:36)
    at WebSocketManager.handlePacket (/home/container/node_modules/discord.js/src/client/websocket/WebSocketManager.js:346:31)
    at WebSocketShard.onPacket (/home/container/node_modules/discord.js/src/client/websocket/WebSocketShard.js:493:22)
    at WebSocketShard.onMessage (/home/container/node_modules/discord.js/src/client/websocket/WebSocketShard.js:327:10)
    at callListener (/home/container/node_modules/ws/lib/event-target.js:290:14)
    at WebSocket.onMessage (/home/container/node_modules/ws/lib/event-target.js:209:9)
    at WebSocket.emit (node:events:508:28)

Make sure you have a Ticket Name defined and you are trying to create that ticket. It should create a channel with the "TicketName - UserName"

im not sure what you mean by that

please help, ive tried everything i can think of and i still cant get the bot to work, still get these errors

TypeError: Cannot read properties of undefined (reading 'createChannel')
    at Client.<anonymous> (/home/container/index.js:531:29)
    at Client.emit (node:events:509:28)
    at InteractionCreateAction.handle (/home/container/node_modules/discord.js/src/client/actions/InteractionCreate.js:83:12)
    at module.exports [as INTERACTION_CREATE] (/home/container/node_modules/discord.js/src/client/websocket/handlers/INTERACTION_CREATE.js:4:36)
    at WebSocketManager.handlePacket (/home/container/node_modules/discord.js/src/client/websocket/WebSocketManager.js:346:31)
    at WebSocketShard.onPacket (/home/container/node_modules/discord.js/src/client/websocket/WebSocketShard.js:493:22)
    at WebSocketShard.onMessage (/home/container/node_modules/discord.js/src/client/websocket/WebSocketShard.js:327:10)
    at callListener (/home/container/node_modules/ws/lib/event-target.js:290:14)
    at WebSocket.onMessage (/home/container/node_modules/ws/lib/event-target.js:209:9)
    at WebSocket.emit (node:events:509:28)
TypeError: Cannot read properties of undefined (reading 'createChannel')
    at Client.<anonymous> (/home/container/index.js:531:29)
    at Client.emit (node:events:509:28)
    at InteractionCreateAction.handle (/home/container/node_modules/discord.js/src/client/actions/InteractionCreate.js:83:12)
    at module.exports [as INTERACTION_CREATE] (/home/container/node_modules/discord.js/src/client/websocket/handlers/INTERACTION_CREATE.js:4:36)
    at WebSocketManager.handlePacket (/home/container/node_modules/discord.js/src/client/websocket/WebSocketManager.js:346:31)
    at WebSocketShard.onPacket (/home/container/node_modules/discord.js/src/client/websocket/WebSocketShard.js:493:22)
    at WebSocketShard.onMessage (/home/container/node_modules/discord.js/src/client/websocket/WebSocketShard.js:327:10)
    at callListener (/home/container/node_modules/ws/lib/event-target.js:290:14)
    at WebSocket.onMessage (/home/container/node_modules/ws/lib/event-target.js:209:9)
    at WebSocket.emit (node:events:509:28)