change template for shop loaded by npc

i cannot seem to be able to change the template to one that will show more than one page at a time.  I am not on expert mode so my templates should have migrated but it seems that I've had issues for the last couple weeks.  I can change the template of the main shop UI (which I don't use) with shop.reset template and then /shop.install but even changing the full-screen and in-menu templates it doesn't seem to respect any changes after reloading.  Any suggestions to get a page forward or scroll bar working?

Hi, could you please create a ticket in our Discord and send a video showing what is happening? It’s not completely clear from the description. As soon as we understand your issue, we will resolve it as soon as possible

Discord https://discord.gg/mevent

https://discord.gg/mevent