Refund Request

Amino,

I hope this message finds you well. I am reaching out regarding my recent purchase of the Ultimate RCON+ V3 plugin (Order #169839), 

After purchasing the plugin, I subscribed to a BOT host company and spent several days setting up the plugin and integrating it with my server. Despite diligently following all available documentation and troubleshooting steps, I have encountered multiple non-functional elements within the plugin, including:
Player Stats,
Player Watchlist,
Profile View,
Player Profiler,

These essential features fail to work at all, despite my efforts to resolve the issues. I have sought assistance from various sources, including reaching out directly to you and requesting help via Your Discord community (Amino's Services). However, support tickets are currently disabled, and despite posting inquiries in the designated channels, I have received no official response regarding these concerns.

Additionally, I engaged my host company to investigate potential configuration issues on my end, but after their thorough examination, they have also confirmed that the plugin does not function as expected. Another user has similarly expressed frustration over similar issues, on your discord suggesting this is not an isolated case.

Given the lack of functionality and absence of any support or resolution, I respectfully request a refund for this purchase. If a product is no longer supported, I firmly believe it should be removed from sale to prevent further inconvenience to users.

I would appreciate your prompt consideration of this request and look forward to your response. Please let me know how we can proceed with the refund process.
Best regards,

OldRusty
 

Sounds like an invalid steam api key or you’re missing the database file