Codes not valid when generated

Players are having an issue with codes

They've generated codes and they immediately say "not valid or expired" upon first use, and also after regeneration. I have your discord bot hosting in addition to this plugin. Everything is online.

Any idea how I can fix this?

Two questions,

Did you enable the bots privileged intents on the bot developer portal?
Two, did your server successfully connect?

It was successfully connected green heart a few weeks ago.

I just checked the BotHosting and now it says failed to connect - socket hangup -  how would I go about trouble shooting that?
The bot has all privileged intents based on the readme file, and shows watching and online in the Discord status

Hmm, odd. Never heard of that error before. Have to attempted a restart?

Which server the bot server or actual server?
The regular server restarts daily - I actually just restarted it about 7 hrs ago

I restarted the bot server just now and it reads a different error - "read econnreset" 

Ok so I restarted it a few times and then reloaded the plugin in-game server and it seems to be working, so weird.

Maybe the bot server needs to be restarted occasionally? I haven't restarted the bothost server at all, I wonder if that was the cause.

I do have a few errors after the green heart - should I reach out via bothosting?
related to discord api error

A player tested it successfully, but then another player tested it and it didn't work. I reloaded DiscordLinkBot on in-game server and they were able to connect.
Is there a reason it keeps forcing a reload in order for the generated codes to register/work?